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The hose is a bit unwieldy because it is made to handle the possibility of warm
coals and embers. It is flame retardant. It should be positioned so that the hose has a
natural curve from the vacuum to the nozzle that is put inside of the stove or
fireplace. The customer should not position the vacuum so that a kink forms in the
hose or else it will cut off the suction. The motor is cooled by external air so if the
nozzle does become clogged, it will not damage the motor.
I don’t have any suction.
Usually, the reason for poor suction is that the vacuum has been used and a crust of
ash has formed on the outside of the primary filter and it cannot breathe properly.
The customer assumes that the vacuum is then not working.
Cleaning procedure for filters -
If the customer has used the vacuum extensively and loses suction, the reason is
usually that the secondary filter has become coated with very fine ash, to the point
that it needs to be cleaned. This will usually happen after 60-80 gallons of ash has
been collected by the vacuum.
Can I wash the filters?
No.
There are holes in my primary filter, what are they from?
The customer has vacuumed up
HOT
COALS
and/or
LIVE EMBERS
. This
usually happens with
pellet stoves
. If pellets are not totally dead, the forced air
from the vacuum will re-ignite them and they could come to rest against the side of
the primary filter and scorch a hole through it. If unburned fines are removed from a
pellet stove and they coat the primary filter and then a live pellet is pulled through
the vacuum and it happens to come to rest against the filter, it will set the fines on
fire and a large area of the filter will be scorched. In a conventional stove this same
thing can happen if the embers are still burning and too many embers are removed
without the insulation of dead ash.
Can I use this vacuum for other things?
No
. This vacuum is only designed for ash. If it is used as a regular shop vacuum for
