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Troubleshooting
Common problems and their solutions
MultiVoice Gateway for the MAX— User’s Guide
Preliminary November 23, 1998
A-17
•
Check the switch, or PBX. If it cannot pass the DNIS to the Gateway, change the setting
on the MultiVoice Gateway for the Single Dial Enable parameter to No. Callers will dial
the Gateway and destination telephone numbers separately.
•
If the switch, or PBX, passes the DNIS to the Gateway, check the switch configuration,
and the Gateway configuration. Make sure the Gateway is using the proper settings for the
Net/T1 or Net/E1 parameters.
Testing a switch
You can test your switch (or PBX) to determine whether it supports passing DNIS to the
MultiVoice Gateway by running the
h323calldisplay
command from the Terminal
Server screen of the MAX.
To perform this test, use the following procedure:
1
Make sure the MAX is configured for single-stage dialing.
2
Press Ctrl-D to display the Diagnostics profile. Select
D-Diagnostics
.
3
At the prompt, enable
h323calldisplay
:
>
h323calldisplay
H323 call display is ON
>
4
Place a call through the MAX, using single stage dialing.
After approximately 16 seconds, the MAX will display a message similar to the following:
_lanMakeCall: Tel. # = XXXXX
If
XXXXX
is the called telephone number, then the switch supports DNIS pass-through.
If
XXXXX
is anything other than the called telephone number, and you heard a dial tone
from the MAX, the switch doesn’t support DNIS pass-through. In this case, the MAX
should be configured for two-stage dialing
Note:
The 16-second delay results from not terminating the dial string with a
#
. The MAX
waited for the inter-digit timer to expire.
Problems indicated by the LEDs
LEDs do not illuminate for the secondary E1 or T1 line
If no LEDs related to the secondary line are illuminated, the line is disabled in the Line profile.
You can enable the secondary line by modifying the Line profile.
The E1 or T1 line is in a Red Alarm state
If the Alarm LED and the Line Status menu indicate that the line is in a Red Alarm state, the
MultiVoice Gateway cannot establish proper synchronization and frame alignment with the
WAN. This behavior is normal for as long as 30 seconds after a PRI line is first plugged into
the MultiVoice Gateway.
If the Red Alarm condition persists for longer than 30 seconds:
1
Check the value of the Framing Mode parameter in the Line profile.