User’s Manual
– 27 –
6
FriendlyShare™ Internet Sharing
Chapter 6:
Troubleshooting Your Installation
& How To Get Support
If you encounter problems during/after installation:
●
Verify that the Server is able to dial up and access the ISP.
If the Server is unable to access the ISP, the problem is not with the FriendlyShare software. Trouble-
shoot the Server/ISP connection before continuing.
●
Verify that all hardware and cabling have been installed correctly.
●
Verify that there is a link on all Ethernet connections.
If a card or port (if using a hub or switch) does not have a link LED lit, the following could be the prob-
lem:
1.The port is defective,
2. Ethernet cable is not the correct type or is defective,
3. The card or built-in Ethernet is defective or,
4. The driver is not correctly installed.
●
Verify that you successfully completed all installation steps on the server and any client machines.
●
If you manually configured TCP/IP, verify that you successfully completed all configuration steps on
the server and any client machines.
●
Test the connection from a client to the Server by launching WhatRoute (included on the installation
CD ROM) and entering the IP address of the FriendlyShare Server (192.168.0.1).
[
NOTE:
Be sure that WhatRoute is in the “Ping” mode, and not its default “Trace”
mode.]
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