Troubleshooting
Page 8
DALItoDMX User Guide
No Power light
y
Check that the DC power wires are connected to the correct
terminals and correct polarity.
y
Check product power is on AND bus power for DALI connected.
y
Switch off product and leave for 10 minutes (this allows the
thermal fuse to reset). Switch on. If power light illuminates,
it is likely that an external fault or wiring error is causing the
problem.
DALI controller is not
discovering DALItoDMX
y
Product not powered on.
y
No DALI bus PSU present.
DMX fixtures can only
be controlled by DALI
broadcast commands
y
The DALItoDMX virtual DALI devices have not been
commissioned. Use a DALI tool such as Commissioner dali
to achieve this.
The DALI light on
DALItoDMX is not
illuminated
y
Product not powered on.
y
No DALI bus PSU present.
The Good Data light
on DALItoDMX is not
illuminated
y
The DALItoDMX virtual DALI devices have not been
commissioned. Try broadcasting to check.
Scene and Group
commands not working
y
Scenes and Groups have not yet been programmed.
DMX fixtures behaving
erratically
y
DMX cable not terminated at last fixture.
y
DMX cable is not suitable (must be data cable).
y
More than 32 DMX fixtures on the cable.
When I cycle power
to my DALI device,
it powers up at an
unexpected intensity
y
All DALI devices have a setting called ‘Power On Level’ which
defines their intensity after power cycle. The device will stay
at that intensity until DALItoDMX next refreshes it. Dali-Scope
can be used to both read and programme the Power On Level.
When I cycle power
to my DALI bus power
supply, the devices
go to unexpected
intensities
y
All DALI devices have a setting called ‘System Failure Level’
which defines their intensity after a fault such as loss of DALI
bus power supply (see ‘Failure Mode’ on page 7). The DALI
device will stay at that intensity until DALItoDMX next refreshes
it. Dali-Scope can be used to read the device’s System Failure
Level.
