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5. MAINTENANCE
5.1 CLEANING
This product will be subjected to many climate elements: rain, snow, wind, temperature variations ...
Regular maintenance is necessary to maintain an optimal appearance.
Clean the canopy approximately every three months. Use soap and water or only recommended cleaning
products from stores (no scourers or solvents) and rinse with clear cold water.
Do not use acetone, abrasive cleaners, or other special detergents to clean the panels.
Remove snow, dirt and leaves from the roof.
Clean the gutters regularly (water accumulation could damage the canopy).
Clean the canopy if it is covered with a thick layer of snow and ice.
6. WARRANTY
6.1 OUR GUARANTEE
ARTENS products are designed according to the highest quality standards for products intended for the
consumer market. This after-sales warranty covers a period of 2 years from the date of purchase of the
product. This warranty covers all defects in parts and workmanship: missing parts and components as
well as damage occurring under normal conditions of use. Repairs and changes of parts do not extend
the original warranty period. You must be able to provide proof of purchase of this product and the date
of purchase. Warranty coverage is limited to the value of the product.
6.2 DISCLAIMERS OF WARRANTY
This warranty does not cover problems or incidents resulting from improper use of the product. The
following items are not covered by the warranty:
- The product has been used improperly; or
- Damage occurring during transport or installation of this product; or
- Repairs and/or changes to parts made by a third party; or
- Damage resulting from non-compliance with the safety and operating instructions; or
- The product has been disassembled or opened; or
- The product was used for professional purposes; or
- The product has been exposed to a temperature outside the range specified in the section "Storage"
ATTENTION :
• The warranty is limited to the repair or replacement of the part recognized as defective or responsible
for the malfunction of the device, by an identical part (moving parts and/or consumables guaranteed
within the limit of 2 years) or to the exchange of the product.
• The warranty does not cover, under any circumstances, travel expenses and direct and indirect damages.
It also does not cover the cost of removing and reinstalling the product covered by the warranty request,
except in the context of the implementation of the legal warranty for hidden defects.
In the event of a problem or defect, you should always first consult your Artens retailer. In most cases, the
Artens retailer will be able to solve the problem or correct the defect. Keep your invoice or your receipt:
these documents will be requested during the processing of any complaints.
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