Touchstone TM401 Telephony Modem User’s Guide
5
Safety
Getting Started
Installation
Ethernet Configuration
Usage
Troubleshooting
Glossary
the Software or create derivative works of the Software.
5. You may not sell or distribute the copies of the Software or publish the
Software.
6. You may not remove or erase any copyright notice or legend from the
Software.
7. You may not separate the Software into component parts.
IF YOU PURCHASED THIS PRODUCT FROM A CABLE OR OTHER SER-
VICE PROVIDER, YOU DO NOT RECEIVE ANY WARRANTY DIRECTLY
FROM ARRIS. YOUR EXCLUSIVE WARRANTY, IF YOU RECEIVE ANY
WARRANTY AT ALL, COMES FROM YOUR CABLE OR OTHER SERVICE
PROVIDER AND THE REMAINDER OF THIS SECTION DOES NOT
APPLY TO YOU.
If you purchased this product directly from ARRIS or an ARRIS
authorized retailer the following warranties apply:
HARDWARE
: ARRIS warrants the original purchaser ("Customer") that
this product will be free from defects in workmanship and materials, under
normal use, for one (1) year from the ship date of this product.
BATTERY PACK:
ARRIS warrants the original purchaser ("Customer")
that the battery pack, if included, will be free from defects in workmanship
and materials, under normal use, for one (1) year from the ship date of this
product.
SOFTWARE
: ARRIS warrants to Customer that the Software and any
ARRIS branded software will perform in substantial conformance to its
specifications for a period of ninety (90) days from the date of invoice for
the product in question. ARRIS warrants the media containing the Soft-
ware against failure during the warranty period. ARRIS makes no warranty
or representation that the operation of the Software will be uninterrupted
or error free, or that all defects in the Software will be corrected.
EXCLUSIONS
This warranty excludes (1) physical damage to the surface of the product,
including cracks or scratches on the casing; (2) damage caused by misuse,
neglect, improper installation or testing, unauthorized attempts to open,
repair or modify the product, or any other cause beyond the range of the
intended use; (3) damage caused by accident , fire, power changes, other
hazards, or acts of God; or (4) use of the product with any non-ARRIS
approved device or service if such device or service causes the problem.
Any non-ARRIS provided or non-ARRIS approved third party products,
including software, are not covered by this ARRIS warranty and ARRIS
makes no representations or warranties on behalf of such third party soft-
ware or product. Any warranty on such products is from the supplier and
licensor of the product.
EXCLUSIVE REMEDIES
Should a covered problem occur during the warranty period and you notify
ARRIS, your sole exclusive remedy shall be, at ARRIS' sole option and
expense, to repair or replace the affected Product or Software. If ARRIS
cannot reasonably repair nor replace, then ARRIS may, in its sole discre-
tion, refund the purchase price paid for the impaired Product. Replacement
products or parts may be new, reconditioned or comparable versions of the
impaired item. ARRIS warrants any replaced or repaired product, part, or
software for a period of ninety (90) days from shipment, or through the end
of the original warranty, whichever is longer.
OBTAINING WARRANTY SERVICE:
Customer may contact the ARRIS
Repair Services center within the applicable warranty period to obtain war-
ranty service authorization number by sending an email to sup-
[email protected]. Dated proof of original purchase will be required. Product
or parts shipped by Customer to ARRIS must be sent postage paid and
packaged appropriately for safe shipment. ARRIS is not responsible for
Customer products received without a warranty service authorization and
may be rejected. Repaired or replacement products will be shipped to Cus-
tomer at ARRIS' expense. All products or parts that are replaced become
the property of ARRIS. The repair and replacement process for products or
parts in locations outside the United States will vary depending on Cus-
tomer's location and Service Provider.
