Touchstone® CM8200 DOCSIS® 3.1 Cable Modem
July 2016
User Guide
Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
Страница 1: ...Touchstone CM8200 DOCSIS 3 1 Cable Modem July 2016 User Guide Copyright 2016 ARRIS Enterprises LLC All rights reserved ...
Страница 2: ...the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited ...
Страница 3: ...ble Modem 13 Connect the CM8200 to Your Computer 13 Establish an Internet Connection 14 5 Using the Cable Modem Web Manager 15 Start the CM8200 Web Manager 15 CM8200 Web Manager Screen Options 16 Get Help 17 Exit the CM8200 Web Manager 17 6 Monitoring Your Cable Modem and Connected Network 18 View the Cable Modem Product Information 18 View the Cable Modem Network Connection Status 18 View the Cab...
Страница 4: ...ice This device was qualified under test conditions that included the use of the supplied cables between system components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device sa...
Страница 5: ...mple near a bathtub washbowl kitchen sink laundry tub swimming pool or in a wet basement Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the dev...
Страница 6: ...r help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications to the device not expressly approved by ARRIS could void the user s authority to oper...
Страница 7: ...a Son utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interférences et Cet appareil doit accepter toute interférence reçue y compris les interférences causant un fonctionnement non désiré CAN ICES 3 B NMB 3 B Au Canada les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600 5650 MHz Avertissement afin de réduir...
Страница 8: ...a computer to your LAN through an Ethernet connection This guide provides a product overview and instructions for installing and setting up your CM8200 to get it connected on your home or small business network In the Box Before installing the CM8200 check that the following items are included in the box If any items are missing please contact your service provider for assistance Table 1 CM8200 Pa...
Страница 9: ...coax cable if one is not already connected to a cable wall outlet System Requirements High speed Internet access account Web browser access Microsoft Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windows 10 Windows 8 Windows 7 Service Pack 1 SP1 Note Although older versions of Microsoft Windows operating systems are no longer specifically supported they should stil...
Страница 10: ...reen Downstream channel is connected in DOCSIS 3 0 mode Blue High speed Internet connection with downstream channels in DOCSIS 3 1 mode Scanning for an upstream send channel Internet connection Green Upstream channel is connected in DOCSIS 3 0 mode Blue High speed Internet connection with upstream channels in DOCSIS 3 1 mode Scanning for an Internet connection Green Connection to the Internet is c...
Страница 11: ...ation settings To reboot or restart the cable modem 1 Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of the CM8200 2 Press and hold the indented Reset button for three to four seconds only 3 Remove the paper clip or small object from the Reset opening To reset the cable modem configuration back to the factory default settings 1 Insert the ...
Страница 12: ...ly provided in the box Cable Modem Label Figure 3 Sample CM8200 Cable Modem Label The cable modem label is located on the bottom of your CM8200 It contains specific cable modem ID that you may need when contacting your service provider or ARRIS Technical Support for assistance To receive Internet service you will have to contact your service provider for assistance You may have to provide the foll...
Страница 13: ...ng the CM8200 Check with your service provider to ensure broadband cable service is available in your area Choose a location in your home where your computer and cable modem are preferably near existing cable and electrical wall outlets Figure 4 CM8200 Connection Diagram 1 Check that a coaxial cable is already connected to a cable wall outlet or RF splitter optional 2 Connect the other end of the ...
Страница 14: ...f and then log in 2 Contact your service provider to activate provision the CM8200 You may have to provide the HFC MAC ID listed on the cable modem label Note Your service provider may allow for automatic activation which will automatically launch their special website when you open a web browser 3 After the CM8200 is provisioned or activated open a web browser such as Internet Explorer Google Chr...
Страница 15: ... The CM8200 Web Manager is available to view and monitor the CM8200 operational status and network configuration settings Start the CM8200 Web Manager 1 Open any Web browser on the computer connected to the CM8200 2 Type the default LAN IP address 192 168 100 1 in the Address bar and then press Enter The CM8200 Status screen displays Figure 5 CM8200 Opening Screen ...
Страница 16: ...anager screen To display a specific web manager screen click the menu button Figure 6 CM8200 Web Manager Menu Buttons The CM8200 menu links are displayed along the bottom of the CM8200 Web Manager screen To display a specific web manager screen click the menu link Figure 7 CM8200 Web Manager Menu Links Table 4 CM8200 Web Manager Screen Options Screen Option Function Status Provides the current ope...
Страница 17: ... for the cable modem Also allows you to reset the cable modem configuration to the factory default configuration and also restart the cable modem Help Provides a brief description for each screen option and general troubleshooting tips Get Help The Help Pages screen provides a brief description for each web manager screen Click the Help menu button or link on the CM8200 Web Manager screen to open ...
Страница 18: ...s View the Cable Modem Product Information The CM8200 Product Information screen displays the hardware and firmware versions MAC address serial number and operation status for the CM8200 To open the Product Information screen 1 Open the CM8200 Web Manager see Start the CM8200 Web Manager 2 Click the Product Information menu button or link on the CM8200 Web Manager screen 3 Press F5 to refresh or u...
Страница 19: ...ights reserved 19 To open the Status screen 1 Open the CM8200 Web Manager see Start the CM8200 Web Manager 2 Click the Status menu button or link on the CM8200 Web Manager screen The Status screen displays see Figures 10 and 11 3 Press F5 to refresh or update the information on the screen Figure 10 CM8200 Status Screen 1 of 2 Figure 11 CM8200 Status Screen 2 of 2 ...
Страница 20: ...odem operation Note This information may be useful to help diagnose and correct any problems that may occur with your cable modem You may want to provide this information if you have to contact your service provider or ARRIS Technical Support for assistance To open the Event Log screen 1 Open the CM8200 Web Manager see Start the CM8200 Web Manager 2 Click the Event Log menu button or link on the C...
Страница 21: ...fied You will have to contact your service provider to obtain special authorization to change the cable modem frequencies and other configuration settings Figure 13 CM8200 Configuration Screen Reset the Cable Modem Configuration Settings You can restore the factory default configuration settings on the CM8200 This process will delete the current CM8200 settings and take approximately five to 30 mi...
Страница 22: ... or other small object with a narrow tip into the Reset opening on the back of the CM8200 2 Press and hold the indented Reset button for three to four seconds only and then release WARNING If you press the Reset button for more than seven seconds the cable modem configuration settings will be reset to the factory default settings Exit the CM8200 Web Manager To exit the CM8200 Web Manager Click Clo...
Страница 23: ...ion from the cable modem to the electrical wall outlet Check that the electrical wall outlet is working Is the outlet controlled by a wall light switch If so disconnect the cable modem power cord and connect it to another electrical wall outlet that is not controlled by a wall light switch Cannot Send or Receive Data Check each end of the coaxial cable connection on the cable modem and cable wall ...
Страница 24: ...act your service provider for assistance Front Panel LED Icons and Error Conditions The CM8200 front panel LED icons provide status information for the following error conditions Table 6 Front Panel LED Icons and Error Conditions LED Icon Status If During Startup If During Normal Operation OFF CM8200 is not properly plugged into the electrical outlet CM8200 is unplugged FLASHING Downstream receive...
Страница 25: ...ade name or product identification logos affixed to the Product ARRIS does not warrant to you the end user or to anyone else that the Software will perform error free or without bugs ARRIS IS NOT RESPONSIBLE FOR AND PROVIDES AS IS ANY SOFTWARE SUPPLIED BY THIRD PARTIES EXCEPT AS EXPRESSLY STATED IN THIS SECTION WARRANTY INFORMATION THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT EXPRES...
Страница 26: ...MITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL ARRIS LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the State of Georgia of the United States of America without regard t...
Страница 27: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com ...
