Chapter 4
:
Installing the Wi-Fi Cable Modem
PN 365-095-31684 x.2
SBG6950AC2, SBG7400AC2, & SBG7600AC2 Wi-Fi Cable Modems User Guide
Copyright 2018, ARRIS Enterprises, LLC. All rights reserved
.
20
You may have to provide the
HFC MAC
ID listed on the Wi-Fi cable modem label.
Your service provider may allow for automatic activation, which automatically launches
the
service provider’s
special website on your computer when you open a web browser.
Note
: If you are a subscriber with Comcast, click or type
activate your Wi-Fi cable modem. Call Comcast Customer Support at
1-800-Xfinity
(
1-800-934-6489
) if you encounter any issues with the activation.
3.
After your Wi-Fi cable modem is activated (or provisioned), open a web browser (such as
Internet Explorer, Google Chrome, Firefox, or Safari) on your computer.
4.
Type a valid URL (such as
) in the address bar and then press
Enter
.
The ARRIS website should open. If the website did not open, please contact your service
provider for assistance.
5.
Check that the
Power,
Send/Receive
, and
Online
front panel LEDs on your Wi-Fi cable
modem light up in sequential order. See
) for additional LED status
information.
•
If all three LEDs did not light up solid and you also do not have an Internet connection,
you may have to contact your service provider to reactivate your Wi-Fi cable modem
or check for signal issues.
•
If you still cannot connect to the Internet, please call ARRIS Technical Support at
1-877-466-8646
for assistance.
