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Chapter 1: Get started

Hardware diagram

This diagram and table explain the ports on the underside of your mAX unit.

Callout Name

Description

1

Power

For connection to the power adaptor included in the box.

2

Ethernet port For Ethernet device connections (i.e., TV, game console, PC, etc).

3

WAN port

For connection to your cable/DSL modem or fiber ONT device.

4

Reset button Resets the mAX to factory defaults.

SURFboard mAX User Guide Standard Revision x.1

7

Содержание SURFboard mAX

Страница 1: ...SURFboard mAX Models W21 W121 User Guide Standard Revision x 1 P N 365 095 35704...

Страница 2: ...AIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT FREEDOM FROM COMPUTER VIRUS AND WA...

Страница 3: ...SURFboard mAX User Guide Standard Revision x 1 3...

Страница 4: ...Set up your SURFboard mAX satellite 23 Get your SURFboard mAX satellite online 24 Chapter 4 SURFboard Central mobile app features 26 Home 27 mAX router and satellite details 27 Online and offline devi...

Страница 5: ...ety and regulatory information 50 Caring for the environment by recycling your ARRIS equipment 52 FCC statements 53 Industry Canada IC Statement 53 Avis D Industrie Canada IC 54 Wireless LAN informati...

Страница 6: ...eras tablets computers smart TVs gaming consoles and more all across your mAX Wi Fi home network The SURFboard Central mobile app supports mobile devices running iOS 9 0 and above or Android 5 0 and a...

Страница 7: ...ame Description 1 Power For connection to the power adaptor included in the box 2 Ethernet port For Ethernet device connections i e TV game console PC etc 3 WAN port For connection to your cable DSL m...

Страница 8: ...sec increments Paired with mobile app via Wi Fi during on boarding Slowly alternating blue and red 3 sec increments Paired with mobile app via Wi Fi during on boarding and WAN down Solid blue Normal s...

Страница 9: ...so available on the Side menu accessed from the Collapsed menu icon on the mobile app Home screen Here you can read our Frequently Asked Questions get contact information for ARRIS support tap to navi...

Страница 10: ...set a password page 20 7 Add devices to home network page 20 Get the ARRIS SURFboard Central mobile app The mobile app is available online as a free download for your mobile device 1 Navigate to the...

Страница 11: ...o begin the setup process The app may need to request permissions to improve the app experience during setup The screen explains the purpose of each of these permission requests 2 Tap CONTINUE after g...

Страница 12: ...l down if necessary and tap NEXT 5 If you do not yet have a registered account on the LET S CREATE YOUR ACCOUNT screen complete the information requested agree to the Terms and Conditions and tap to S...

Страница 13: ...COME screen enter your Email used with your account Shortly you will receive a verification code at the email address you provided This code is only valid for 24 hours 8 Enter the code on the ENTER VE...

Страница 14: ...Chapter 2 Set up your SURFboard mAX home network SURFboard mAX User Guide Standard Revision x 1 14...

Страница 15: ...re as listed below Cable Modem Only Internet access is provided via a single device with a wired connection to networked devices Typically a cable is connected to a modem Wi Fi is not available Gatewa...

Страница 16: ...oard mAX unit s An Ethernet cable A power cord Note If you have the W121 your two mAX units are interchangeable for router and satellite They are assigned the roles of router or satellite upon configu...

Страница 17: ...et 1 On the SETUP INFORMATION screen tap NEXT to begin getting your router online You may receive a prompt from your mobile device to confirm connecting to the SSID Confirm joining to the mAX unit s S...

Страница 18: ...ernate white and blue during this process Tap NEXT 4 With a successful connection to the Internet the LED will continue to alternate white and blue but the SUCCESSFULLY CONNECTED TO THE INTERNET scree...

Страница 19: ...URFboard mAX home network updated the router will be registered Registration ensures that you will always be running the latest and greatest firmware for maximum performance SURFboard mAX User Guide S...

Страница 20: ...e you can plug a multi port switch not included into this port to support multiple devices 2 The mAX router will create your new SURFboard mAX home Wi Fi network and register your device under your SU...

Страница 21: ...r your SURFboard mAX home Wi Fi network your devices will connect automatically 1 In your device Settings browse to the available Wi Fi networks 2 Tap your SURFboard mAX home Wi Fi network 3 Enter the...

Страница 22: ...board mAX home network You can access the feature from the Side menu by tapping the Collapsed menu icon and selecting Add a New Satellite from the Side menu You can also access the feature by tapping...

Страница 23: ...n the SELECT YOUR DEVICE screen select the W121 W21 device and tap NEXT Note The SURFboard mAX Express W11 is coming soon 3 Read the explanation of satellites on the ADD A NEW SATELLITE screen and tap...

Страница 24: ...evice to confirm connecting to the SSID Confirm joining to the mAX unit s SURFBoard Onboarding SSID for configuration 4 Upon establishing a connection the SUCCESSFULLY CONNECTED screen displays Tap NE...

Страница 25: ...interface of the app Your mAX home Wi Fi network will begin to calibrate based off the addition of your new satellite This can take up to 15 minutes to complete Note While your router is completing ca...

Страница 26: ...on to test your connection speed and a switch to enable or disable your Guest network a separately secured network apart from your main network The Parental Control screen is where you create profiles...

Страница 27: ...aximum of 2 satellites can be added 5 Devices Lists the number of devices online 6 Expand card Tap to expand the section for more information You can tap on the image of your mAX router or satellite t...

Страница 28: ...t connected devices and connection strength 1 Currently selected connection type s Select one of the following connection type filter to limit the displayed device counts using All Every device curren...

Страница 29: ...for mAX and devices page 30 Online and offline device details After you have added devices to your home Wi Fi network you can access information about your online and offline devices Tap Home at the b...

Страница 30: ...next to a router satellite or connected device image name 2 Enter a name for the router satelite or device Note Names for your devices must not end in a space 3 Optional Assign a device type icon to...

Страница 31: ...satellite details page tap RESTART ROUTER at the bottom of the screen 2 On the confirmation screen tap RESTART ROUTER to confirm Note If you decide to cancel the action tap the x in the top right corn...

Страница 32: ...Setup and manage Guest network A Guest network is a separate secure network apart from your main network Enabling your Guest network 1 Tap Network at the bottom of the SURFboard Central mobile app 2 M...

Страница 33: ...ork 5 Tap SAVE CHANGES Sharing your Guest network credentials 6 To send the login information to a guest tap SHARE CREDENTIALS and choose from email text or any other of the options to send the creden...

Страница 34: ...nd network printers This protocol allows the device to interact with Internet servers and makes it available across your home Wi Fi network This is a convenient capability but to accomplish this the U...

Страница 35: ...followed by the next rule until a match is found If multiple rules have similar characteristics traffic will only be forwarded to the first rule that it matches For any rule the number of internal and...

Страница 36: ...eve your WAN IP information from your ISP WAN IP through Static 5 Select STATIC to manually configure these settings a Populate the fields with the values provided by your ISP b Tap SAVE CHANGES The m...

Страница 37: ...home network subnet From this time forward the specified device will maintain this IP address b Tap in the Select Your Device field and choose the device from the list that you want to assign the sta...

Страница 38: ...evices that are no longer on the network You might need to modify this value if you have a various devices which are only on your mAX home network for a short period of time or you want to increase th...

Страница 39: ...is screen are updated in the mAX router When you are finished tap Done Speed Test The Speed Test screen provides the ability to measure the speed between the device running your SURFboard Central mobi...

Страница 40: ...and the router and also for the router and the Internet When you are remote you will get results between the router and Internet only 3 While the test is in progress tap STOP TEST if you want to disco...

Страница 41: ...rental Control Then you will create user profiles add devices to the profiles and finally create time schedules designed to enable and disable access to your home Wi Fi network Enable Parental Control...

Страница 42: ...the vehicle you use to control Internet access for all of its associated devices whether a person or an event You will get an error if you choose a profile name that already exists in your network Pro...

Страница 43: ...reen tap a user profile to which you want to add devices 2 Tap ADD DEVICE A list of network connected devices both online and offline displays If a device has been added to another profile already it...

Страница 44: ...ofiles and all devices associated with the profile are affected You must create a profile before adding devices and add devices to a profile before creating the access restrictions for the profile Not...

Страница 45: ...expand it b Tap the rule you wish to delete the time band for disabling Internet access c Swipe to the left and tap the red delete message Pause Internet access You can instantly enable or disable In...

Страница 46: ...they will remain on the network but no longer be associated with the profile When removing an entire profile all time schedule rules and associated devices will be removed as well by the device will...

Страница 47: ...has 6 buttons from which you can perform a Speed Test Add a New Satellite Get Alexa Skills get Help learn more About the versions and licensing and view your account Settings Related information Spee...

Страница 48: ...test tap START TEST below the speed dial When you are home the test will report download and upload speeds between your device running the SURFboard Central mobile app and the router and also for the...

Страница 49: ...information on your SURFboard mAX router Firmware Version This is the current firmware version your SURFboard mAX router is currently using App Version This is the current version of the SURFboard Cen...

Страница 50: ...of fire electric shock and injury to persons including the following Read all the instructions listed here and or in the user manual before you operate this device Give attention to all safety precaut...

Страница 51: ...et to accommodate the length of the power cord Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet Do not connect the plug into an extensi...

Страница 52: ...servicing other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel This device should not be used in an environment that exceed...

Страница 53: ...may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly...

Страница 54: ...Canada Son utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interf rences et Cet appareil doit accepter toute interf rence re ue y compris les interf rences...

Страница 55: ...d or identified as harmful If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment you are encouraged to ask for authorization to use...

Страница 56: ...S PRODUCT BY USING THE ARRIS PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A...

Страница 57: ...ne else s use of the Product 10 Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Product or Software 11 Use the Product or Softwa...

Страница 58: ...and warranty support services Your email address and phone number will not be shared with any third parties In general our collection protection use and disclosure of this information will be subject...

Страница 59: ...m ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable o...

Страница 60: ...in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR I...

Страница 61: ...You will need to register for this tool using your support contract ID and email address Ask ARRIS is located at https ask arris com There you will be able to access Support Contact Information for al...

Страница 62: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA T 1 828 324 2200 www commscope com...

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