Reset
Phone Lines
Cabl
e
Line
1 & 2
USB
Ethernet
1
2
3
4
DS
L
Br
oadband
ONT
Power
Reset
Phone Lines
Cabl
e
Line
1 & 2
USB
Ethernet
1
2
3
4
DS
L
Br
oadband
ONT
Power
Wall Jack
Electrical
Outlet
Green
Data Cable
B
New Power
Cord
C
Yellow
Ethernet Cable
B
Wireless
Access Point
(Optional)
and/or
DVR
(Not Shown)
(U-verse TV
Customers Only)
Yellow
Ethernet Cable
B
UVEP707_ATT142960896-3_UV_NVG599_TO_NVG_599_WO_VOICE_SWAP_GUIDE_IFC_RELEASE
UVEP707_ATT142960896-3_UV_NVG599_TO_NVG_599_WO_VOICE_SWAP_GUIDE_IBC_RELEASE
Below is a completed setup. Your connections may vary.
C.
·
Carefully read and remove yellow
power sticker covering the Power
port of new Wi-Fi Gateway
·
Connect new power cord to
power port of new Wi-Fi Gateway
and into electrical outlet
B.
·
Transfer one connection at a time
from the existing Wi-Fi Gateway to
new Wi-Fi Gateway
·
Unplug power cord from existing
Wi-Fi Gateway
·
Set power cord aside
·
Stand new Wi-Fi Gateway side-by-
side with existing Wi-Fi Gateway
Existing Wi-Fi Gateway
New Wi-Fi Gateway
A.
When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes,
see
Need more help?
on the back of this guide.
NOTE:
Your TV may take a few minutes to display. Check your TV for service. If your
TV does not respond, refer to
Need more help?
on the back of this guide.
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and significantly delay your service activation.
Power up
Approximate time: 1–5 minutes
2.
Lights may vary with setup.
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Go Wi-Fi
Approximate time: 1–5 minutes
3.
New Wi-Fi setup:
NOTE
: Any custom settings made for security cameras, game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
NOTE
: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,
refer to
Need more help?
section on back page of guide.
·
Open a browser and go to
ufix.att.com/restore
·
Log in to your AT&T account. If you forgot your User ID (primary AT&T email address) and Password,
help can be found on the account log in screen.
·
Follow the on screen instructions to transfer the existing Wi-Fi settings.
·
Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
·
Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
B.
A.
Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
·
Connect laptop or PC with an Ethernet cable
to your Wi-Fi Gateway
·
Continue to
B
Option 2: Connect using smartphone/tablet
·
Establish a temporary connection using new Wi-Fi
settings located on yellow sticker on new Wi-Fi Gateway
·
Open your device’s Wi-Fi connection settings and
select your Wi-Fi Network Name and enter your Wi-Fi
Password to connect to your network
·
Continue to
B
Easy return
(Refer to return instructions in your kit)
4.
Return your equipment at no cost
to you within 21 days to avoid
$150 charge.
Take original gateway and power
cord to nearest The UPS Store.
Bring your AT&T Account number
located on your packing slip.
Please do not return other devices
(e.g., backup battery, etc.).
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.
A.
B.
C.
Set up
Approximate time: 10 minutes
1.
Please note that your U-verse TV, Internet, and phone services will not operate during this process.
This includes recording TV shows.
Note:
Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power up process before
attempting to restore your settings.