Troubleshooting
The kettle and indicator light do not work
when the power switch is down.
· Make sure the kettle is seated properly on the
power base and that the base is connected to a
functioning electrical outlet.
· If the kettle is heated with no water, the internal
safety mechanism will automatically turn the kettle
off. The power switch will not automatically return
to the OFF position. The kettle will begin working
again after the kettle is removed from and
returned to the base and the internal temperature
drops to a safe level. The kettle functions properly
when water is added.
The water is boiling, but the power
switch and indicator light do not turn off.
· The auto shut-off function will not operate
properly if the lid is not completely closed. Allow
kettle to cool, then check to see that the the lid is
properly locked into place.
The power switch won’t depress and the
kettle will not turn on.
· Make sure that the kettle is seated properly on the
power base and that the base is connected to a
functioning electrical outlet.
· Water or debris on the bottom of the kettle or on
the power base may interfere with the functioning
of the kettle. Be sure that the base of the kettle and
the power base are dry and free of debris.
There are mineral deposits on the
interior of the kettle.
· A certain amount of scale build-up is normal after
long periods of use and is caused by minerals
contained in hard water. The best way to prevent
mineral deposits is to always use distilled water in
the kettle.
· To remove deposits, try filling the kettle halfway
with water and adding a few slices of lemon, then
boil. If this does not work, please see
Mineral
Deposits
page 9.
· If the problem persists,
please contact our
customer service
department toll-free
at
(800) 276-6286
or through email at
CustomerService@
AromaCo.com
.
7.
Note:
