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TiVo
®
Service Quick Guide
Troubleshooting
TiVo service
What is the TiVo service?
•
Think of TiVo service as the brains behind your DVR or Mi3. Your device uses the
program information provided by the TiVo service to power the program guide, allow
you to search for shows and schedule recordings, and more.
What happens if my DVR temporarily loses power?
•
In the event of a power outage, any programs scheduled to record during the power
outage will not be recorded. If a recording is in progress during a power outage, the
recording will resume once power is restored and the DVR restarts. The recording will
show up in two parts if the power is restored during the time the recording was made.
Your Season Pass requests, WishList Searches, and all the existing recordings in the My
Shows list will not be affected. Shows in your To Do List will record as scheduled once
the power is restored.
Channels
I can’t go to one of my channels.
•
Review your channel list to make sure all the channels you subscribe to are marked with
a yellow check. Compare the channel list to the list of channels in your cable plan.
•
Your DVR requires a CableCARD
™
decoder to receive any cable programming. Contact
your cable company to make sure that all of the channels in your cable subscription have
been activated on the CableCARD decoder.
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