
15
8. Troubleshooting Guide
Ensure pump alarms are reset by operating the Run/Standby switch after the fault has been
corrected.
If the operation or performance of the pump is not restored by performing the
troubleshooting procedures, stop using the system immediately and call the service
engineer.
WARNING
Electrical equipment may be hazardous if misused. The pump’s case back
should only be removed by authorised technical personnel.
Problem
Possible Cause
Action
Mattress or seat not inflating.
1. CPR stopper not inserted.
2. Tubes kinked.
3. Pump not switched on.
4. No pump output.
5. Tubes not correctly fitted.
6. Transport facility set to 90
degrees.
(Alpha Trancell Deluxe only)
Check
Check
Check
Check. See Pump not operating below.
Check
Check.
Consistent
Low Pressure
Alarm.
1. Rapid Deflate stopper not
inserted.
2. Tubes not correctly fitted.
3. Leakage.
Check
Check
Check
The
Wait
indicator does not
go off
1. Rapid Deflate stopper not
inserted.
2. Tubes not correctly fitted.
3. Leakages
Check
Check
Check
The
Power Fail
indicators
(audible and visual) are
active.
1. A mains power failure has
occurred.
2. The power cord has been
removed from the wall socket
Check
Check
The
Power Fail
indicator
remains constantly
illuminated but there is no
audible alarm (UK Only).
There has been a mains power
failure but power has been restored
(UK only).
Check if electrical plug is correctly fitted, and
if pump is running correctly.
Pump makes a lot of noise
and/or is causing a lot of
vibration.
System damaged or dirty.
Call Service Engineer for maintenance.
Pump not operating
1. Pump Run switch not on.
2. Plug not inserted correctly.
3. Fuse Blown.
4. Technical failure.
Switch on
Check
Call Service Engineer for maintenance.
Call Service Engineer for maintenance.
All indicators remain
illuminated on initial switch-
on.
Internal fault.
Call Service Engineer for maintenance.
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