Troubleshooting
Problem:
The machine won’t start?
The wash cycle won’t
start?
The machine fails to fill
with water?
The machine continuously
fills with water and drains?
The machine does not
drain or spin?
Possible causes / Solution:
●
The appliance is not fully plugged into the socket.
●
There has been a power failure.
●
The appliance door is not shut properly.
●
The ON/OFF button has not been pressed, for at least 2 seconds.
●
The START/RESET button has not been pressed for at least 2 seconds.
●
The water tap is not turned on.
●
A delayed start has been set, using the Delay Timer (
see Start and
Programmes
).
●
The water inlet hose is not connected to the tap.
●
The hose is kinked.
●
The water tap is not turned on.
●
There is a water shortage.
●
The water pressure is insufficient.
●
The START/RESET button has not been pressed, for at least 2 seconds.
●
The drain hose is not fitted between 65 and 100cm from the floor (
see
Installation
).
●
The free end of the hose is underwater (
see Installation
).
●
The wall drainage system doesn’t have a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and call for assistance. If the dwelling is on one of
the upper floors of a building, there may be drain trap problems
causing the washing machine to load and unload water continuously. In
order to avoid such an inconvenience, special anti-drain trap valves are
available in shops.
●
If the machine was unable to balance the load it will use a slow spin
rather than risk machine damage; the clothes might appear wetter
than expected.
●
The drain hose is bent (
see Installation
).
●
The drain duct is clogged.
One day your machine seems not to be working. Before you call your Service Centre (
see Service
), go through the
following troubleshooting suggestions:
13
GB
