ARISTEL NETWORKS
PTY. LTD
FREQUENTLY ASKED QUESTIONS
FAQ 1. The Power light does not come on after power up.
Action. Check the power adapter and power cord/socket for correct operation
FAQ 2. How do I check the LED status?
Action. Check figure 3 on page 4
FAQ 3. When I pick up the phone I cannot hear dial tone.
Action. Check that the phone is OK and operating correctly
Check that the phone line (cord) is connected
Check the pattern of the LED lights for more information in figure 3
FAQ 4. When I pick up the phone I hear music
Action. The SIM is not registered to the network
The SIM is not operating correctly. Plug it into a mobile phone and check for operation
FAQ 5. I cannot hear the other party’s voice
Action. Retry the call. It could be a network connection problem
The signal strength may be too low for proper transmission and reception. Relocate the antenna
FAQ 6. When I dial the mobile number, there is no answer
Action. Mobile network is still searching for mobile phone
Check that line and antenna are connected correctly
FAQ 7. I cannot dial via the PBX system
Action. Power off the NEOS unit. If you cannot make a call via the PBX, the connection to the PBX or
the PBX may be faulty. Consult your local PBX dealer.
If you can make a PBX call with the NEOS powered off, consult your NEOS dealer
Aristel Networks Pty. Ltd
Unit
1
/
25
Howleys Rd.
N
ott
ing
Hill
Victoria
31
68
Tel:
03
8542
2300
Fax:
03 9
544
3
299
Web: www.aristel.com.au
Email:
NEOS3000A Operating manual
Ver. 1.1
March 2004 page 7
