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Aristel IP 300 Series Trouble Shooting

How to send SMS?

You could edit the SMS in the Menu-> Messages->Text Messages.

Note:

Make sure that the SIP server you have registered supports SMS function.

How to update the firmware?

Enter the webpage of your phone, go to Upgrade, then you can find the
option”Select and Upgrade Firmware” at the bottom of the page.

Select the file to update, and then click the Upgrade button.

Note:

Make sure the firmware you choose is provided by your service provider, or the device
will probably crash after the update.

How to auto provision?

Consult the auto provision server address with your ISP.

The manual is only for reference; please take the object as the standard.
We reserve the right to improve or change the product and the user guide without
notice.
V43.2

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Содержание IP 300 Series

Страница 1: ......

Страница 2: ...List section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Wa...

Страница 3: ...ce 10 Customizing Your Phone 13 General Settings 13 Phone Status 13 Language 13 Time and Date 14 Keypad Lock 16 Audio Settings 17 Volume 17 Ring Tones 17 Codec Selection 19 Contact Management 20 Edit Add Delete Contact 20 Import Export Contact list 22 Remote Phone Book 23 Other Settings 24 Key as Send 24 Hot Line 24 Anonymous call 24 Auto Redial 25 Auto Answer 26 Missed call log 26 Logo Customizat...

Страница 4: ...35 3 way Conference 35 Message 36 Voicemail 36 SMS 37 Using the Advanced Phone Functions 39 Account Settings 39 TLS 39 Network Setting 40 PC Port Setting 40 VLAN Setting 41 HTTPS 42 Maintenance Tasks 43 Administrator Mode 43 Administrator User Password 44 Reboot 44 Reset to Factory 45 Firmware Update 46 Decryption 47 System Log Export 48 PCAP Trace Export 48 DSS key Configuration 48 BLF 49 Line 49...

Страница 5: ...er 51 Hold 52 DND 52 Redial 52 Call Return 52 Pick Up 53 Call Park 53 Group Listening 53 SMS 54 Voice Mail 54 DTMF 54 Public Hold 55 Private Hold 55 XML PhoneBook 55 Tone Settings 55 Voice 56 Ring 57 Trouble Shooting 59 ...

Страница 6: ...Aristel IP 300 Series Getting Started Getting Started Packing List The following components are included in your package z Aristel IP 300 z Phone Stand z Power Adapter 1 ...

Страница 7: ...d z Handset Handset Core z Ethernet Cable z Quick Installation Guide Quick Reference z CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller 2 ...

Страница 8: ... Phone This section introduce how to assemble the phone with the components in the packing list z Attach the stand z Connect Handset and Headset z Connect Network and Power 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below 3 ...

Страница 9: ...apter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC...

Страница 10: ...P Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of yo...

Страница 11: ...orrect password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Press Menu Settings Advanced Settings Network WAN Port Option PC Port Option VLAN Option to enter the internet relating configuration page The default password to enter the Advanced Settings page is admin Account Settings Press Menu Settings ...

Страница 12: ...e is not powered and blink when someone calls in Hot Keys The screen will display labels for these keys to identify their context sensitive functions Line Keys These buttons are used to active up to the six user accounts DSS Keys These keys are used for various functionalities such as call Line appearance Button Speed dial Intercom Pickup Hold Transfer etc If not stated the adjacent LED will light...

Страница 13: ...wing actions depending on your phone type Adjust the volume of the handset headset speaker ring tone and signal tone Allows for hands free communication during calls Place and receive calls through an optionally connected headset The LED will be on when the phone is in Headset mode Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail interface directly...

Страница 14: ...300ms Some part s is ring back Blinking red 300ms Some part s is ringing Steady orange Some part s is on the phone Blinking Orange 500ms Some part s is under the public hold status and all of the members can retrieve the call Blinking green 500ms Some part s is under the private hold status and only the initiator can retrieve the call Blinking red 500ms Three way conference all of the parts press ...

Страница 15: ... out Input Method all letters and numbers Input Method numbers Input Method letters in lower case Input Method letters in upper case Call mute Call hold Voicemail SMS Call forward DND Do not Disturb Auto answer In handset mode In headset mode In speaker mode User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user inter...

Страница 16: ...Web UI Status IP MAC Firmware Network Phone Accounts Features Call Forward Call Waiting DSS Keys Key as Send Hot Line Anonymous Call Auto Redial Settings DND Code ReDialTone Emergency BusyToneDelay Return code when refuse Return code when DND Basic Phone Functions Language Time Date Ring Tone Phone Volume Logo Customization Advanced Phone Functions Accounts Network Voice Codecs Echo Cancellation e...

Страница 17: ...tus NAT Traversal STUN Server STUN Status Missed call log Auto Answer Other Features Messages History Directory Contacts Blacklist Note The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details User and Administrator Mode Your phone can be used in user or administrator mode Administrator mode is the default setting with full ...

Страница 18: ...browsers and input the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language will depend on your computer Operation System It will automatically match the language with your computer It also supports Simplified Chinese Tr...

Страница 19: ...nd date from the call server please contact your system administrator if the time or date is incorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu Settings Basic Settings Time Date 2 If SNTP Settings is chosen the phone will automatically get the time from the specific NTP Server Use the...

Страница 20: ... to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically Please refer to the instruction above for the parameters detail To change the Daylight Saving Time Settings via the Web interface 1 Choose Phone Preference Daylight Saving Time to do the relating changes 2 Choose Enable option then you can set the D...

Страница 21: ...ia Phone interface 1 Press Menu Settings Advanced Settings enter the password and then press Confirm hot key 2 Press Phone Setting Lock 3 Use the navigation key or press the Switch hot key to highlight the one you want to lock 4 Press Save hot key to active the change or Back hot key to return to the previous screen 5 The icon will be displayed on the top right corner of the idle screen 6 If you c...

Страница 22: ...one you want to adjust the volume use the Volume Adjustment Bar or navigation keys to adjust the volume 3 Press OK hot key to save the contrast change or Back hot key to cancel To adjust the volume when you are in an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Note The volume can only be adjusted via Phone interface Ring Tone...

Страница 23: ... Settings Basic Settings Enter 2 Scroll to Phone Volume Ring Volume use the Volume Adjustment Bar or navigation keys to adjust the volume 3 Press OK hot key to save the contrast change or Back hot key to cancel You can also adjust the ring tone volume by the following way When the phone is in idle status press the Volume Adjustment Bar to a comfortable level To change the Ring Tone Type via Web in...

Страница 24: ...not be included in the file name Codec Selection The IP phone supports the following voice codecs G723_63 G722 G726 16 G726 24 G726 32 G726 40 PCMA G729 PCMU and G723_53 You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account Codecs 2 Use the navigation keys to highlight the...

Страница 25: ...des 3 Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account 4 Press Save hot key to add the record to contacts or Back hot key to cancel To edit delete a contact via Phone interface 1 Press Directory Contacts Enter 2 Use the navigation key to highlight the one you want to delete press Option hot key and scroll to Detail Delete press O...

Страница 26: ...4 After the edition press the Save hot key to save the change Then you can go to Contacts interface to check the record To move a contact to the blacklist via Phone interface 1 Press Directory Contacts Enter 2 Use the navigation key to highlight the one you want to move press Option hot key scroll to move to Blacklists press OK hot key twice to confirm the change or press Cancel hot key to return ...

Страница 27: ... Contact list Import Export Contact List via Web interface 1 Choose Contacts Local Phone Book 2 Browse the specific contact list file in XML format and then click Import button The imported contact lists will be shown in the directory 3 You can also press the button behind the special number to dial out via web interface 4 Click the Export button to export the contact list Note Import Export Conta...

Страница 28: ...leased on the server in time and display on the terminal for the user To set the Remote Phone Book via Web interface 1 Choose Contacts Remote Phone Book 2 Input the Phone book URL and the phone book name then click the Confirm button to save the change 3 After the setting press the Directory hot key to enter the first remote phone book you just added You can also set DSS key to enter the remote ph...

Страница 29: ...tures Key As Send 2 Highlight the specific one in the pull down menu then click confirm button to save the change Hot Line To set the hot line number via the IP phone interface 1 Press Menu Features Hot Line Enter to enter the configuration page 2 Enter the hot line number and press the Save hot key to save the changes 3 When you pick up the handset or press the speaker button or press the registe...

Страница 30: ...anonymous rejection function The feature allows the subscriber to reject all calls from callers who have blocked the display of their calling identification information calling number and calling name 6 If you want to realize this function by server please choose and enter the Reject On Code and Reject Off Code When you choose to enable the Rejection option on your IP phone it will send informatio...

Страница 31: ...e for people who have difficulty in using their hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a special account To set Auto Answer via the IP phone interface 1 Press Menu Settings Advanced Settings Accounts Line X use the navigation keys to choose Auto Answer option 2 Press the Switch hot key to enable or disable the auto answer funct...

Страница 32: ...created by the software 5 Press Upload button to complete the Logo Customization You will find the desired logo shown on the idle screen Note 1 Please contact with your system administrator or service provider for the software with PictureEXDemo exe 2 You can also upload the Logo by AUTO PROVISION Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number Th...

Страница 33: ... system administrator for the country area code if you want to set the dial plan Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 in one second without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone Dial Pl...

Страница 34: ...ts any numbers represents any letters Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Choose Phone Dial Plan Block Out 2 Enter the phone number and click Add button to save the changes or choose the specific one in the list click Delete button to delete the record 3 You can not dial out the number from your IP phone unless it is removed from the Forbidden ...

Страница 35: ...Aristel IP 300 Series Customizing Your Phone Note The numbers set in Emergency can not use the dial plan rule 30 ...

Страница 36: ...1 Press the Right navigation key to choose a default account when your phone is idle 2 In the dial up interface press the Line hot key to choose an account Then press the Select hot key to confirm 3 Press the six line keys on the keypad to active the chosen account Then 1 Dial the number you want to call or 2 Press the Directory hot key use the navigation button to highlight your choice or 3 Press...

Страница 37: ...ss Reject hot key or X button to deny the incoming call directly DND Press DND hot key to active DND Mode Further incoming calls will be rejected and the display shows icon Press DND hot key again pick up the handset press the Speaker button press the registered line key to deactivate DND mode You can find the incoming call record in the Call History You can also set DND function by the DND Code 1...

Страница 38: ...ff Code option then when you choose to enable the call forward function via your IP phone it will send message to the server and the server will turn on the function immediately When there is call to the extension the server will forward it to the set number automatically based on the forward type And the IP phone will not show the record in the call history anymore 5 Press Save hot key to save th...

Страница 39: ... than one call on hold press the line button and the Up Down button to highlight the call then press the Resume hot key or HOLD button to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension n...

Страница 40: ... telephone number C and press the OK or SEND button to call out 2 After C answered it A and C can have a private conversation without B hearing it then A press the TRAN button to complete the transfer 3 A will be disconnected from the call B can talk to C To Semi Attend Transfer via phone interface 1 A and B is on an conversation A press the TRAN button or Transfer hot key to put B on hold then A ...

Страница 41: ...orts this functionalities and your accounts message has been enabled Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below z The idle screen will indicate the new voice messages coming z The MESSAGE button wil...

Страница 42: ...ur voice mailbox is called and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone SMS You can retrieve the SMS in the same way as Voicemail To retrieve the SMS via Phone interface 1 Press Menu Messages Text Message press Enter hot key 2 Use the navigation hot key to highlight the options Y...

Страница 43: ...it the new message use the 2aB hot key to change the input method 3 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order 4 Press Send hot key to send out the message or Back hot key to return to the previous menu To delete the message via the phone interfac...

Страница 44: ...lows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active Su...

Страница 45: ...iguration and Registration for the basic Network WAN setting information The following table lists the instructions of the field about the Network PC Port Setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port I...

Страница 46: ...nterface Choose Network PC Port to do the relating configuration You can consult your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Descrip...

Страница 47: ...Network Advanced to do the relating configuration You can consult your system administrator for more information HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interface Go to Network Advanced choose ...

Страница 48: ...er hot key select Webserver Type option then press Enter hot key again 3 Press the navigation keys or Switch hot key to choose the transmission mode 4 Press Save hot key to save the settings or Back hot key to return to Webserver Type menu Note For more details of the HTTPS you can consult with your system administrator Maintenance Tasks Administrator Mode The phone allows two modes to configure t...

Страница 49: ...he administrator password via Phone interface 1 Press the hot keys Menu scroll to Settings press Enter hot key use the navigation keys to highlight Advance Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set admin password press Enter hot key 4 You are prompted to enter the current password new password and the confirm password press abc hot key to c...

Страница 50: ...ings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset to factory press Enter hot key 4 You are prompted to confirm the change press OK hot key to reset to factory settings press Cancel hot key to return to previous menu 5 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error To reset to factory u...

Страница 51: ...rotocol TFTP Server Address Port Check New Firmware Period ASE Key 2 Click Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 3 You can also update the firmware immediately by pressing Auto provision button The parameters of the Auto provision Parameter Description Update Protocol The phone can be updated via T...

Страница 52: ...webpage of your IP phone Go to Upgrade Advanced choose and fill in the Specified AES Key for y000000000000 cfg and Per phone AES Key for mac cfg option then click the Confirm button to decryption the files and upgrade to the new version Shown as below Note You can ask your system administrator for the decrypt password Set AES Key via phone interface 1 Go to Menu Settings Advanced Settings Set AES ...

Страница 53: ...istrator for diagnosis To export the PCAP Trace Choose Upgrade Advanced to enter select PCAP Trace option click Start button began to Wireshark and click Stop to stop Wireshark and then click Export to export the file to your local computer DSS key Configuration The phone has 10 DSS keys which are able to set up to 22 functions per key The following list shows the functions you can set on the DSS ...

Страница 54: ... to apply this key and enter the extension number you want to monitor 3 Press Confirm button to save the changes Please refer to LED Instruction for more details about the LED status in different situation Note In the Web interface you can also set the pickup number to active the pickup function For example if you set the BLF number as 212 and the pickup number is 83 then when there is an incoming...

Страница 55: ...you want to intercom 3 Press Confirm button to save the changes Note Your VoIP PBX must support this feature And make sure the intercom extension enables the Auto answer function URL If the key is configured as URL then pressing this key you can send HTTP requests to a web server To assign the key as URL 1 Choose Phone DSS Key Memory Key choose one of the key you want to make the assignment there ...

Страница 56: ...e field click the pull down menu and choose Conference 2 Press Confirm button to save the changes Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically To assign the key as Forward 1 Cho...

Страница 57: ...hoose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose DND from the list 2 Press Confirm button to save the changes Redial If the key is configured as Redial key press this key under the idle status it will enter the Dialed Calls interface then you can choose a special ...

Страница 58: ...sation from any other telephone set The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons This transfers the current conversation to an unused extension number and immediately puts the conversation on hold The telephone system will then display the extension number of the parked call so that the call can later be retrieved To assign the key as Call ...

Страница 59: ...onfigured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assign the key as Voice Mail 1 Choose Phone DSS Key Memory Key or Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Voice Mail from the list 2 In the Line field...

Страница 60: ...ate Hold 1 Choose Phone DSS Key Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Private Hold from the list 2 Press Confirm button to save the changes XML PhoneBook The keys can be configured as XML PhoneBook key Then pressing this key under the idle s...

Страница 61: ...it the Voice filed via Web interface 1 Choose Phone Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort n...

Страница 62: ...nced Phone Functions 3 Press Confirm button to save the changes Cancel to cancel the changes Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone Ring 57 ...

Страница 63: ...eries Using the Advanced Phone Functions 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes 58 ...

Страница 64: ... a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to change the time Select the time zone or enter ...

Страница 65: ...on Select and Upgrade Firmware at the bottom of the page 2 Select the file to update and then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference please take the object as the standard We r...

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