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FreewayCAM Install Guide
Contact Information
Should you have any problem during operating the FreewayCAM cameras, our support team is at your disposal.
Please try to explain the problem as detailed as possible and do not forget to send the following information to
make it easier to help you:
The name of your company (for administration purposes).
The
exact type
of the
product
you have (serial number is appreciated).
If you have problems
during recognition, send images
in the original file format.
If there is any
error code or message
appearing, please send us the code snippet where it occurs (a
screenshot may also be helpful).
If you noticed the problem while running a Demo or a sample application, please let us know the
name of
the application
you tested.
If you have some problem while
developing your own
application, please specify the followings:
o
your programming language
o
your operating system
o
the name and version number of the compiler you use
o
the programming technology (e.g. native C/C++ / ActiveX / .NET)
o
If possible please send a short part of the source code. Please try to determine the place where the
error occurs (e.g. “the scapture?getshutter command returns a negative number…“).
IMPORTANT NOTES:
Before sending back a faulty device, always contact ARH Support Team.
Repairs may be executed by the manufacturer only!
Office address:
Service address:
ARH Inc.
ARH Inc.
41 Alkotás Road
Ipari Park HRSZ 1113/1
HU-1123 Budapest
HU-2074 Perbál
Hungary
Hungary
Phone: +36 1 2019650
Phone: +36 1 2019650
