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Stream 2
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10.2 Troubleshooting
Problem
Cause
Solutions
Cannot connect to
network
Network down
Check that network is working between a computer and the
router
Router restricts access to listed
MAC addresses
Obtain the Stream2 MAC address from Menu >
System
settings >
Network >
View settings
and add to router list.
Note: Stream2 has separate MAC addresses for wired and
wireless networks; only the current network adaptor method
address is displayed, but the other address can be obtained by
changing the first pair of digits between ‘00’ (wireless) and ‘02’
(wired)
Insufficient Wi-Fi signal strength
Check distance to router; see if a computer can connect to the
network in this location
Unknown encryption method
Change encryption method on router. Stream2 supports WEP,
WPA and WPA2
Unusual network configuration
Setup network manually through Menu >
System settings >
Network > Manual settings
Firewall preventing access
Check the following ports are open on the router: UDP and
TCP ports 80 and 123;
DNS port 53.
Windows shares: ports 135 – 139 and 445.
Windows Media Player: varies – non-Microsoft firewalls may
require configuration for UPnP.
