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26
R a d i o 3 i
14.2 Troubleshooting
Problem
Cause
Solutions
PRODUCT: the
product turn off by
itself
Automatic inactive
standby function
activated
See page 24
FM: Hiss
Low signal strength
Check/move antenna
DAB:
burbling/intermittent
cut-out
Move radio
Rescan local (high-strength) stations only
For DAB, check local coverage
DAB: ‘No stations
available’ message
Low signal strength
As above then rescan stations.
Cannot connect to
network
Network down
Check that network is working between a
computer and the router
Router restricts
access to listed
MAC addresses
Obtain the Radio3i MAC address from Menu
>
System settings >
Network >
View settings
and add to router list.
Note: Radio3i has separate MAC addresses
for wired and wireless networks; only the
current network adaptor method address is
displayed, but the other address can be
obtained by changing the first pair of digits
between ‘00’ (wireless) and ‘02’ (wired)
Insufficient Wi-Fi
signal strength
Check distance to router; see if a computer
can connect to the network in this location
Unknown
encryption method
Change encryption method on router. Radio3i
supports WEP, WPA and WPA2
Unusual network
configuration
Setup network manually through Menu >
System settings > Network > Manual
settings
Firewall preventing
access
Check the following ports are open on the
router: UDP and TCP ports 80 and 123;
DNS port 53.
Windows shares: ports 135 – 139 and 445.
Windows Media Player: varies – non-Microsoft
firewalls may require configuration for UPnP.
Cannot connect to
Internet
Internet connection
down
Check that Internet is working for a computer
connected to the same network
Firewall preventing
access
Check the following ports are open: UDP and
TCP ports 80 and 123;
DNS port 53.
Some Internet radio stations may require
additional ports to be opened.
Cannot play particular
Internet radio station
Station not
broadcasting,
overloaded or
insufficient
bandwidth.
Try other stations; try listening on computer
via Internet radio portal website; try later.
Station broadcasting
using unknown
codec.
Link out of date.
