Troubleshooting & FAQ
26
E. Troubleshooting & FAQ
The touchscreen doesn’t react to my finger commands.
Before using for the first time remove the protective plastic film.
10
I cannot connect to Blue-tooth.
Make sure to use the Bluetooth hosting devices that have Bluetooth certified with the logo.
You may need an external Bluetooth dongle for those devices that do not have Bluetooth feature.
bring the device to closer with the Bluetooth hosting device.
Try to re-pair the device with host device.
The password of pairing is “0”(number).
* Blue-tooth function is not allowed to use in IOS device without APPLE’S official permission.
11
The screen was turned off.
Press the on/off button to turn on the screen.
The device has a power save function that turn the screen off after 1minute.
For the setting, please refer to Page 8.
12
I can see the black screen only during measurement.
Check the LED light inside lens on the head part when you try to measurement.
If you cannot see the light, please contact the customer service via email or phone call.
13
The image is not clear.
Tap the screen while capturing focus.
14
I cannot update the diagnsis application.
Check the network connection. The update process can be done after connecting to Wi-Fi.
15
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