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Problem

Reason

Solution

Water Pump Not 

Working

No Power

Check that the plug is connected 

and turned on

Sponges and filter media 

blocked with sludge

Clean the sponges and filters

Impellor is blocked with 

sludge or limescale

Clean the Impellor as per 

the instructions

Running without sufficient water

Submerse the equipment underwater 

then plug in. Refill if necessary.

Blocked Impellor chamber or ceramic 

shaft is broken

Clean the Impellor. Check for ware. 

Replace if necessary.

Water Pump is noisy

Blockage in pump

Clear the blockage

Impellor & Shaft worn out

Replace Impellor & Shaft

Impellor broken

Replace Impellor

Water valve closed on the outlet

Open the valve and allow 

water to flow

Unit inlet is blocked or the water 

pump inlet is blocked

Clear all blockages

UVC Lamp not 

working

UVC Globe blown or 

Quartz Sleeve broken

Replace as necessary

Connection of the UVC Globe 

not sufficient

Push UV Globe in firmly until you 

hear a click sound

Description

Product Code

Impellor & Shaft

11AQ111

Low Voltage UV Globe 9W 

11AU177

Quartz Glass Sleeve

11AQ211

Sponge Filter

11AQ311

Complete Fountain Kit

11AQ411

12V Transformer 72VA

04ST072

AQP All in One 2000 Instructions.indd   6

23/09/2015   6:35 am

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