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US (866) 877-6637 |
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CAN (866) 766-3426 | aquascapeinc.com
ONE YEAR WARRANTY
Aquascape warrants that the fire feature will be free of manufacturing defects for one year from the date of purchase.
Proof of purchase required. Warranty does not cover damage resulting from negligent handling, misuse, improper
wiring, lighting, or lack of reasonable maintenance or care.
Fire features should only be installed and operated as instructions state, no modification will be warrantied. Fire and
water features should only be operated in freshwater conditions without corrosive chemicals like chlorine or bromine.
If upon Aquascape’s inspection, product shows evidence of a manufacturing defect, Aquascape’s liability is limited, at
Aquascape’s option, to the repair of the defect, replacement of the defective product, or refund of the original purchase
price. The warranty excludes costs of labor, removal of product, shipping, and expenses related to the installation and
re-installation of the product. All products that include plumbing (tubing, pumps, check valves) need to be properly
drained and winterized otherwise warranty is null and void. No liability for loss or damage of any nature or kind, whether
arising out of or from the use of the product, whether defective or not defective, is assumed by Aquascape, Inc. or its
affiliates. Aquascape shall not be liable for any incidental, consequential, or other damages arising under the theory of
law whatsoever.
PLEASE NOTE:
Minor chipping, weather fading, water staining and non-structural hairline cracks are typical of the
material of this product and are not covered under this warranty. Some color and texture variation is typical of material
and finish for this product and is not covered under this warranty.
Cast concrete is a hand-finished process. As such, GFRC finishes will vary by unit. There will be a color variance of up
to 15% in each unit. There may also be uneven texture or pattern as well as small holes in the surface caused by air or
water trapped on the surface during casting. This is a normal trait of cast concrete and is not covered under warranty.
Warranty
For more information about our company or products, please visit our website at aquascapeinc.com
or call us at US (866) 877-6637 CAN (866) 766-3426
©2020 Aquascape, Inc. • All Worldwide Rights Reserved
11/20
Replacement Parts
No.
Item number/description
1.
58105 – Replacement Auto-Ignite Flame Control System
2.
58113 – Replacement Auto-Ignite Battery Pack
3.
For any other components, please contact our customer service department
Auto-Ignite Fire Features Replacement Parts
Flame blow out
• High or gusting winds.
– In case of gusty winds; increase flame to “HIGH” setting.
– In case of high winds; it is not safe and you should not operate the fire feature during high winds.
• Low on gas.
– Replace or refill the gas tank.
• The excess flow valve is tripped.
– Refer to “sudden drop in gas flow or reduced flame height” section above.
Flame seems to lose heat in cold temperature below 50°F (propane model)
• Ice has built up on the outside of the propane cylinder because the vaporization process is too low.
– Turn the control knob to “OFF” and close the valve on the propane cylinder. Replace it with a spare gas tank and resume
burning. Store the spare gas tank in a well ventilated area, away from children.
Troubleshooting and Burner Checks (continued)
