What is covered
This Warranty covers defects in materials or
workmanship in manufacturing of your Aquasana
UV Filtration System except as provided below. This
warranty only applies to the original purchaser and
is not transferable.
For how long
UV CHAMBER Aquasana warrants the UV chamber
(stainless-steel UV Reactor) to be free from defects
in material and workmanship for a period of
ten (10) years from the date of purchase by a
consumer (“Warranty Period”).
ELECTRONICS Aquasana warrants the electrical
(power supply) components to be free from defects
in material and workmanship for a period of
three
(3) years from the date of purchase by a consumer
(“Warranty Period”).
UV LAMPS & QUARTZ SLEEVES Aquasana warrants
UV Lamps, sleeves and UV sensors to be free from
defects in material and workmanship for a period
of
one (1) year from the date of purchase by a
consumer (“Warranty Period”).
What is not covered
This warranty does not cover filter cartridges and
any systems that were not installed in compliance
with the instructions or that have been abused
or operated incorrectly. It also does not cover the
following:
• Incidental or consequential damages caused by a
failure of the product.
• Clogging, as replacement of the pre-filter cartridge
is the purchaser’s responsibility.
• Damage from use of non-potable water supplies.
• Labor costs to install or replace the system
or filters.
• Damage caused by fire, flood, or acts of God.
• Damage caused by use with water outside the
following Water Quality Parameters:
• Hardness > 120 mg/L (7 gpg)
• Iron > 0.3 mg/L (ppm)
• Manganese > 0.05 mg/L (ppm)
• Tannins > 0.1 mg/L (ppm)
• Turbidity > 1 NTU
• Transmittance (UVT) < 75%
• A product that has been modified in any manner,
unless approved by Aquasana.
• A product where the serial number has been
altered, defaced, or removed.
• Water damage is found inside ballast housing
or Controllers. This warranty is voided if the
product is used with parts that are not genuine
Aquasana parts. This includes replacement UV
Lamps, sleeves, electrical control modules and
UV chambers. Failure to use genuine Aquasana
parts may seriously compromise disinfection
performance and affect warranty coverage.
What Aquasana will do
We will replace the defective part of the covered
product, or if necessary, the product and send it to
you with installation instructions.
How to get service
To receive service under this Warranty, you must
contact Aquasana, Inc. at 1-866-662-6885 or
[email protected] within the Warranty
Period to describe the problem to a customer
service representative who will verify that the
product is under warranty and determine whether
a part or the system will be replaced and whether
you must send back the defective part. You will be
required to provide a proof of purchase.
How state law applies
This warranty gives you specific rights and you may
have other rights which vary from state to state
Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
Warranty Registration
Warranty registration is not required for coverage under the Aquasana Limited Warranty and is not
necessary for factory direct purchases made from
www.aquasana.com. If you purchased from a retailer
or dealer, please complete the online warranty registration form at
www.aquasana.com/warranty.
Once registered online, we will have a record of your purchase and you will not be required to produce
a proof of purchase for a warranty claim.
AQ-UV-10C AND AQ-UV-15C UV FILTER
LIMITED WARRANTY
