Shenzhen Aquarobotman Innovative Technologies Co., Ltd.
Professional Underwater Integrated Solutions Provider
b)
Product exchanges that are not accompanied by legal proof of purchase or invoices, or are
accompanied by forged or altered invoices;
c)
Product to be exchanged is incomplete or has man-made physical damage;
d)
Upon examination by the Aquarobotman technical support team, it is found that there are no
issues with the product quality.
e)
Problems caused by impact, burning, unsupported modification, improper installation, and failure
to use and operate the product according to the instruction manual, that are not attributable to
the quality of the product itself.
f)
The product is damaged due to acts of god such as fires, floods, lightning strikes, traffic incidents,
and other similar events
g)
The customer fails to mail out the product within 7 days of initiating the returns process with
customer support.
h)
The customer has claimed product damage arising from shipping and handling, and wants to
exchange the product but is unable to provide proof of damage from the shipping company.
i)
Other circumstances described in the policy.
Warranty policy
If there are performance failures during the warranty period, you can apply for our product warranty
service.
1.
To enjoy full coverage under the product warranty, the following conditions must be met:
a)
The product is subject to normal use during the specified product warranty period, when it is
discovered that there is performance failure not attributable to man-made factors.
b)
The product has not been disassembled beyond what is specified and allowed in the instruction
manual, and there are no unsupported modifications, additions, or damage attributable to
man-made factors.
c)
The customer must produce valid proof of purchase, invoices, and invoice numbers.
2.
The following conditions are
not
covered by the product warranty
a)
Impact and burning that are due to man-made factors and are not attributable to the quality of the
product itself.
b)
Damage caused by modification, disassembly, or dismantling of the product without official
instructions;
c)
Damage caused by improper installation, use, and operation that are not in accordance with the
instruction manual;
d)
Damage caused by self-repair or installation of components without official instructions;
e)
Damage caused by improper circuit modification or the use of incompatible battery packs and
chargers without official instructions;
f)
Damage caused by filming or operating the product in ways that are not in accordance with the
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