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1.
Why does my spa not shut off? Your spa is designed to run from the time you plug it in to run until it reaches
your desired temperature. Once desired temperature is reached then you can control the on/off with the
buttons on the top control. For example: On the initial startup the spa will run for approximately 18 hours to
reach 100°F (38°C). At that point the spa will shut off, and then the spa will maintain your desired temperature
settings. Keep in mind that anytime power is disrupted from the spa, the spa will reset itself and run until it
reaches the spa’s default settings.
2.
Why does my spa turn on late at night? The spa is designed to filtrate every 12 hours. The clock starts the
second you plug it in. Recommend unplugging and plugging back in between 7 and 8. This means the spa will
come on every 12 hours at the designated time and filter the amount of time you have it set for.
3.
Why is my spa hotter than it is set for? If your spa is set for 101°F (38°C) but it reads 103°F (39°C) most likely
your filter cycle is set too high. Adjust your filter cycle down to the next lower setting or F2. Remember, when
the spa is running to filtrate it is also heating.
4.
Why is my spa not heating? All spas heat at approximately 1.5° F (1°C) per hour. If your water temperature is
70°F (21°C) when you first fill your spa it will take approx. 20 hours to reach 100°F (38°C). Remember, it is
imperative to keep your safety cover on and the air control valves turned off while heating.
5.
How many gallons does my spa hold?
Model
AR-150
AR-200
AR-300
AR-400
AR-500
AR-600
First three characters on rating
plate
EZS
ECL
TRI
X4H
X5H
EZB
Gallons
156
180
160
190
215
240
Liters
591
681
598
723
806
916
6.
I see water on the floor. What does this mean? The cover can accumulate condensation between the seams
and run down the sides of the spa. You can verify that water is coming from the cover by squeezing the seam,
or by repositioning the cover so that the seam is on a different side. This only occurs when the temperature
and humidity are at certain levels.
7.
What do I do if I cannot fix a problem?
Contact the dealer from whom you purchased the spa.
