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28
TROUBLESHOOTING
There are no warning
messages on the
display but the
chlorine level is too
low.
Water quality looks
dirty or cloudy.
Normal display
1. Check pool chemistry parameters. (See Water Balance & Chemistry
Recommendations in the Owner’s Quick Start section of manual.)
The cyanuric acid level may be low and the chlorine is being consumed
quickly by the UV from the sun.
2. The chlorine output needs to be increased.
There are no
warning messages
on the display.
The chlorine level is
too low but the pool
water looks fine.
1. The test kit reagents or strips may be old or have been exposed to
sunlight. Replace the kit or reagents and retest.
2. There is too much chlorine in the pool. The chlorine is bleaching the
test kit reagents. Dilute the water sample with distilled water and
retest.
Lower the chlorine output setting with
the down arrow button if the
chlorine level is
too high.
3. Sodium bromide may have been introduced into the pool by using a
bromine-based algaecide. The DPD (red color) chlorine test reagent
will give false readings if bromine is in the water. The OTO (yellow
color) test kit must be used which can test for bromine and chlorine.
Blank display
The Pool Pilot
Display is blank.
1. If the display is in bright sunlight, then shade the display to read.
2. Verify external time clock has not turned off power to Control Unit.
(Temporarily override the time clock, if desired, to check the AG.)
3. Verify local shut off switch and/or main circuit breaker for Control
Unit is turned on.
4. If power is provided to unit by an external control device, verify power
is provided to and from the device.
5. Fuse may be blown. See “Maintenance” for information on fuse replacement.
6. Check whether the GFCI breaker tripped and reset.
LED alternates red &
green flashing
Unit is not
generating Chlorine
Internal temperature of unit has exceeded shut off temperature. Will
turn off chlorine generation for five (5) minutes or until temperature decreases.
Message Displayed
Problem
Typical Solution
1. Wait until unit cools down.
2. Move control unit to a shaded area if too hot.
Racetrack Pattern
Screen saver is
active
The screen saver activates if there are no warnings and no activity is
detected for > 30 minutes. Chlorine generation continues.
• Use the up arrow key to increase the chlorine output setting.
• Increase the pump run time so the chlorinator is generating chlorine
for a longer period of time.
3. Test water for high phosphate levels. Use a product such as LoChlor
Starver to reduce phosphates if the phosphate level is higher than
22-ppm (22 mg/l).
4. For Standard Salt Obtain a salt sample reading and add salt, if
needed.
5
For E4aqua application obtain a salt sample reading with a test strip
and use a TDS meter to check the conductivity. If either is low adjust
either salt or additive as directed.
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