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About this Guarantee
The Manufacturer or Distributor, of Aqua One goods, is collectively known herein as “Aqua One”. Please refer to contact details for Aqua One below or on the applicable
Aqua One website. Any product that is covered by its own Guarantee (as enclosed with the product) is subject to the conditions of that Guarantee.
Australian Guarantee
Important note:
This guarantee applies in addition to the guarantees, rights and remedies conferred by the Australian Consumer Law and other applicable
Commonwealth, State and Territory legislation. The guarantee does not exclude, affect or limit those guarantees, rights or remedies, except to the extent that their
application may lawfully be excluded or limited.
In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
International Guarantee
The benefits given to the purchaser, under Guarantee, are in addition to all other statutory rights and remedies which the purchaser has in respect of goodsunder
legislation in the applicable country of purchase. This Guarantee shall not affect any such rights and should be read subject to such legislation.
1.0. Terms and Conditions of Guarantee.
1.1. Aqua One warrants to the purchaser, for 1 Year from date of original purchase, to repair or replace goods where fault is found due to defective materials or faulty
workmanship and where goods do not operate in accordance with the instructions.
1.2. All claims for repair or replacement must be made at place of purchase.
1.3. The original and dated Proof of Purchase (receipt) must be supplied with all goods claims. Please also provide this Guarantee where possible.
1.4. The Guarantee covers the Aquarium against gluing breakdown resulting in leakage.
1.5. All goods subject to claim under Guarantee should be prepared for transportation in the original packaging or other comparable packaging which offers the same
degree of protection.
1.6. Where goods are repaired or replaced under Guarantee, these goods are Guaranteed for the remainder of the original Guarantee period.
1.7. Where claims on inspection reveal goods are in normal working order, Aqua One will request reimbursement of all reasonable costs incurred.
1.8. Where Aqua One determines goods are being used in a manner contrary to the instructions, specifications or this Guarantee, Aqua One reserves the right to
terminate Extended Guarantee for such goods and will provide written notice to the purchaser.
2.0. Exclusions and Limitations
Where permitted by local law, the following exclusions and limitations apply in regard to Guarantee:
2.1. Acrylic scratching, for whatever reason caused after Aquarium purchase.
2.2. Goods claims where fault is due to, but not limited by a) misuse b) neglect c) abuse d) fire or flood e) normal wear and tear f) accidental breakage g) Acts of God
h) mains voltage fluctuation or supply problems i) connection to any voltage other than what is stated on the rating plate j) modification or tampering to electrical cord
or plug, k) vermin, insects or foreign object l) liquid spillage or submersion of goods not designed to sustain such use or duress.
2.3. Where inspections reveal goods are in normal working order including where noise or vibration is consistent with normal goods operation.
2.4. Attempted repairs or modifications by unauthorised persons, including but not limited to the drilling of holes in the aquarium glass by unauthorised persons.
2.5. Where the goods factory rating plate has been removed, altered, damaged or is rendered illegible.
2.6. Where goods are not installed, operated or maintained in accordance with Aqua One’s goods instructions, specifications or this Guarantee.
2.7. Replacement or repair of worn consumables or replacement of lost goods, parts or components.
2.8. Costs associated with goods transportation, removal, installation, postage or cost of insurance.
2.9. Any damage incurred whilst installing, transporting or moving the goods.
2.10. Subject to certain local statutory rights and obligations to the contrary, and this guarantee shall not affect those rights or obligations, where, to the full extent permitted by law:
1. all express and implied warranties and conditions under statute or general law, are expressly excluded and Aqua One, where permitted, will limit liability as follows
and at Aqua One’s option to: in regard to goods either a) the replacement of goods or supply of equivalent goods b) the repair of goods or the cost of replacing the
goods or of acquiring equivalent goods OR in regard to services either c) the re-supply of services d) the cost to re-supply services.
2. Aqua One will not be liable for any loss or damage, including consequential loss or damage either directly or indirectly, or for any incidental expenses, of any kind,
and in any way whatsoever except where conferred under Australian consumer law.
(1) consider total weight of all items such as: Aquarium, cabinet, water, filtration, gravel/substrate, decorations and other equipment.
(2) consumables include items such as filter media/cartridges, impellers and shafts, light tubes, lamps, bulbs and starters.
(3) When moving the Aquarium from its original or subsequent set-up location/s the following should be adhered to prior to moving the aquarium: remove all aquatic fish, animals or plants, filtration,
gravel/substrate, decorations, other equipment mounted on or in the aquarium and ALL water. Also separate the Aquarium from the Aquarium cabinet or similar household item.
Aqua One may be contacted in:
Australia
Hong Kong
New Zealand
United Kingdom
Kong’s (Aust.) Pty. Limited
Kong’s Aquarium Supplies Co., Ltd
Kong’s (NZ) Limited
Kong’s (UK) Limited,
PO Box 863, Ingleburn
No 31, 3/F Thriving Industrial Centre
PO Box 15 - 183, Tauranga
C/O Aqua Pacific UK Ltd.
1890 NSW Australia
26-38 Sha Tsui Road, Tsuen Wan,
3015 New Zealand
PO Box 268
www.aquaone.com.au
Hong Kong
www.aquaone.co.nz
Romsey Hampshire, SO51 0WW
www.aquaone.co.hk
United Kingdom
www.aquaone.co.uk
This Aquarium is designed to help simplify general fish keeping. Please note, some specialist fish and aquatic animal or plant keeping require certain considerations,
prior to purchase, to ensure proper and successful Aquarium keeping. Therefore,
Aqua One recommends, at time of Aquarium purchase, that you consult
with your Aqua One Retailer in regard to the suitability of this product for the types of fishes, aquatic animals or plants you may wish to keep
. Special
consideration should also be made in regard to filtration, aquarium heater and lighting requirements to ensure they are specific to your application.
Aqua One Manufacturers Guarantee 1 Year
