5
TROUBLESHOOTING
Problem
Possible Cause
Remedy
Unit does not dispense cold
water.
Over consumption of cold water in a short
time.
Wait for 15 minutes while the water cools and
try again.
System malfunction.
Contact Aqua Cooler service team.
The ventilation around the unit is insufficient.
Ensure sufficient ventilation space around the unit.
The temperature of the water in the water
bottle is too high.
Ensure the unit is not placed in direct sunlight or
close to other heat sources.
The cold water switch is in the OFF position.
Switch the cold water switch to the ON position.
Cold water baffle is not set properly.
Secure the cold water baffle in the cold tank.
Unit is noisy during
operation.
The appliance is not level.
Place the unit on a level, flat surface.
Unit is touching other objects.
Ensure the unit is standing free of any surrounding
objects.
Water leaks from the faucet.
The top portion of the faucet has come loose. Tighten the top threaded portion of the faucet.
The faucet has been damaged.
Contact Aqua Cooler service team.
Water is dripping out of
the water cooler and onto
the floor.
The hose connnector is not connected
properly.
Make sure the hose connector is properly
connected.
The drain cap on the back is not fastened
correctly.
Tighten the drain cap. If the sealing silicon
material inside the drain cap is torn or damaged,
then replcae with a new one.
Crack or pin holes in the bottle.
Replace with a new bottle.
The water being dispensed
has a strange taste.
This is not uncommon with new water
coolers. Do not worry, this is not dangerous
to your health.
Clean the hose in the dishwasher (top rack only)
or let it soak in dish soap. The strange taste
usually goes away after the first bottle has been
consumed.
CLEANING AND MAINTENANCE
• Remove or disconnect power before performing any maintenance or servicing the product.
• Never use detergent or chemicals to clean the water tanks.
• If dust or other exterior substance has accumulated on the condenser, wipe off with water-soaked soft cloth.
• Do not directly spray water on the surface of the product. Wipe the front and back of the product with water-
soak soft cloth.
• After cleaning the product, ensure it is completely dried before beginning use again.
