Aqara FAQ Hub
Page 4
What if the Aqara Hub fails to pair with the app?
Please follow the steps below:
1. Keep the phone close to the hub and make sure
the hub is blinking yellow.
2. Connect the hub to a 2.4GHz band Wi-Fi and
switch off the 5GHz if the router transmits on both
bands.
3. Make sure there are no special characters in the
Wi-Fi name and, if it is a router for business,
disable the "forbid sending mDNS to wireless
clients" setting.
4. Try with another Wi-Fi or creating a Wi-Fi
hotspot with a phone can be even better, so you
can know whether the pairing failed because the
previous Wi-Fi signal is weak.
5. If the pairing has failed after multiple attempts,
you may need to restart your phone to clear the
memory cache.
