19
Troubleshooting Your AQ Smart Speaker
General Problems
Problem Possible
Solutions
Wi-Fi LED flashes
quickly
•
This is normal behaviour when the Speaker is first
switched on. It should not persist for more than a
minute. If this continues, there may be a problem with
the firmware. Try resetting the Speaker using the reset
button. If that does not resolve the issue, contact
support.
No Sound (when
using AUX-IN
Connection
•
Ensure that the cable is plugged in fully and the Speaker is
switched on (white power light only)
•
Check the volume setting on the source device and on the
Speaker. When not using AirPlay, the volume controls
operate independently.
•
Check that the Speaker is in Aux In Mode (The Wi-Fi LED
should be off; See page 5)
•
Check that the speaker has not been muted (The Power
LED will flash when the speaker is muted; See page 5)
No Sound (when
using AirPlay)
•
The Speaker may be out of range of the network, or not
connected to a network. Check to make sure that the
Wi-Fi LED is green.
•
The iPod, iPad or iPhone may be out of range of the router.
•
Make sure that the volume control on the iPod, iPhone or
iPad is not set too low or muted.
•
Try selecting the internal speaker and then re-selecting
the AQ Smart Speaker from the AirPlay device list.
•
Try quitting the iPod App and re-starting it.
•
Try switching off the Speaker and re-starting it.
•
Check that the speaker has not been muted (The Power
LED will flash when the speaker is muted; See page 5)
Sound is Too
Quiet
•
Try changing the volume on the AQ Smart Speaker.
iTunes will automatically reset this volume when it
connects to the Speaker.
•
Sound Check may be switched on. This limits the volume
output of your iPod Touch, iPad or iPhone. Turn it off
from Settings>Music>Sound Check.
