4
C. FOR EQUIPMENT PROBLEM – IF WITHIN ONE YEAR FROM DATE OF PURCHASE, THIS UNIT
FAILS TO FUNCTION, YOU ARE ENTITLED TO – YOUR CHOICE OF 1, 2, OR 3.
1.
APW Wyott will replace the unit.
When calling the factory, besides the above information you will need Electrical Characteristics,
voltage and phase; describe the problems the best you can. The factory will require a *Visa or
Master Card number and expiration date of same to assure return and/or validity of condition.
Upon validation of credit card information, factory will strive to ship a replacement unit the same
day if call is received before 3:00 p.m. Central Time or the next day if later. The replacement
unit will be shipped prepaid regular UPS or equivalent. If requested Next Day Air or Priority,
shipment will be made at customer’s expense. Upon receipt it is the customer’s responsibility
to unpack the new unit taking care to preserve the packaging. Repack the unit being replaced
in the same container using caution to pack properly and return this unit to the factory following
the instructions supplied. Factory will supply return label and UPS call tag, both must be used.
If original unit is returned within 30 days and is as represented the credit card validation will be
cancelled.
*IMPORTANT
- If factory does not receive the unit to be returned within 30 days,
the unit will be billed to the credit card number supplied. If the returned unit is not
as represented - i.e. out of warranty, customer abuse, then it will be billed to the
credit card number supplied. In these cases, the person calling in the problem will
be contacted and if applicable the returned unit if charged for will be returned to the
original owner if requested.
2. You may take this unit to the APW Wyott Authorized Service Distributor. List of same is included
with each product. If the problem is covered under warranty the unit will be repaired at no cost to
you. If the Authorized Agency cannot repair same within a reasonable time while you wait, it will
be returned to you prepaid, via UPS.
3. You can request the Authorized Service Distributor to service the equipment on site. If problem
is covered under the warranty the parts and labor will be billed to the factory, the mileage and
travel time will be responsibility of the owner.
THIS REPLACEMENT WARRANTY IS ONLY AVAILABLE ON SELECTED PRODUCTS
SHIPPED WITHIN THE CONTINENTAL USA, ALASKA, HAWAII AND CANADA. AS WITH MOST
WARRANTIES - WARRANTY IS ONLY VALID TO THE ORIGINAL END-USER/OWNER.
INSTRUCTIONS AND PROCEDURES MUST BE FOLLOWED OR THE WARRANTY IS VOID.
