18
Troubleshooting
This section contains troubleshooting information for the Aegis Secure Key. If you
encounter any of the following problems when using the Aegis Secure Key, refer to
the corresponding answers.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter the Admin Mode and create another User PIN.
Q: What can I do if I forget the Admin PIN
?
A: There is no other way to retrieve the Admin PIN except a complete reset of the
Aegis Secure Key. After a complete reset, all data will be lost and you will need to
initialize, allocate and format the Aegis Secure Key manually.
Q: Why did the operating system not recognize the Aegis Secure Key, after I did
a complete re-set of the drive?
A: You need to initialize, allocate and format the Aegis Secure Key manually. For
more information, refer to
Initializing and Formatting the Aegis Secure Key After a
Complete Reset
in this manual.
Q: How do I use the Aegis Secure Key without a PIN?
A: As a full disk encryption product, the Aegis Secure Key can never be used without
a PIN.
Q: What encryption algorithm is used in this product?
A: The Aegis Secure Key uses AES 256-bit algorithm.
Q: Why could I not initialize, partition, or format the Aegis Secure Key?
A: Ensure that you have administrator privileges. You will need Admin privileges to
use the Disk Management Utility.
Q: The LED is blinking RED and I can’t enter a code. Why?
A: Somebody has tried to access the key and the code has been entered 10 times
incorrectly (see Brute Force section of this manual.)
Q: The key seems warm to the touch, is this normal?
A: Yes. The SSD in the case runs hotter than a standard flash key. The cooling
features use the case to dissipate the heat.
Q: Is there any way to recover my data if I forget the PIN?
