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COMPENSA
TION
DAMAGE COMPENSATION
(Fault of users or failure due to mishandling)
①
The fault occurred by unauthorized repairs
②
Intentional or negligent failures of users
③
Failure of user’s mishandling(Falling, flooding, excessive operating, etc)
④
Damage due to using unauthorized part or accessory
(In other cases)
①
Natural disasters
②
End of life of consumable parts
③
The product is installed in a different way with
the one documented in manual.
Service with charge
Please read the manual carefully. Service fee will be charged when you request non-broken product to fix.
Free of charge
Free compensation services will be provided for manufacturer’s defects or spontaneous failure
within 12 months of warranty.
Major repair within 10 days from the purchase
Major repair within 1 months from the purchase
Damages occurred during shipping or installation
Exchanging product required major repair within 1 month from exchanging date.
The case of exchange is not possible
The case of the company loss the product customer request to repair.
The case of the company does not have parts of the product to repair within retention period
The case of the company has parts of the product but repair is impossible
Impossible to repair
Possible to repair
Same defect occurs 3 times
Same defect occurs 4 times
Different defects occur 5 times
Repairable case
Failures of
performance
and feature
when
the products
have been
used in the
normal state
N/A
Repair with charge
Repair with charge
Repair with charge
Refund the price adding up
10% of the amount after depreciation
Refund the amount after depreciation
Exchange or refund
Exchange or free repair
Exchange
Refund
Free repair
Charge repairing fee and exchange
with depreciated product
Repair with charge
Types of damage
Compensation
Within warranty
After warranty
Exchange or
refund
Pay fee for repair
and exchange
Free repair