
ViewPoint 64 System Installer/User Guide
Appendices
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32
Getting Help
Where to Go for Assistance
Visit our Web Site
For the latest technical information and to download updates.
www.avocent.com
Contact your Distributor or Reseller
E-mail Technical Support: [email protected]
Phone Technical Support
888-793-8763
What Information to Provide to Apex Technical Support
Unit model number and serial number
Make and model of keyboard and mouse attached to the unit. These numbers are on the underside of each
unit.
Make and model of computers used
Name and version of operating systems used
NOTE:
In anything is missing or was damaged during shipment, contact the Technical Support group. If you
need to return any product, you will need a return materials authorization (RMA) number from technical support.
Apex Inc. will not accept any returned materials without first issuing a return material authorization number.
Please call Technical Support for details.
NOTE:
We package and ship your product in a manner designed to protect the system during shipping and
handling. We recommend that you save the carton and packing materials until after your equipment is fully
installed and operational.