8
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Chapter 9. Troubleshooting
If you experience a problem, please check the following chart for help.
Problem
Cause
z
Power will not turn on
Power will not turn on if the battery is fully
discharged. Recharge the battery and turn the
power on again.
z
Power automatically turns off The power is automatically turned off when the
batter is fully discharged. Recharge the battery.
z
Playing is disabled
z
Check if the desired file has been saved in
memory.
z
Check if the music file is corrupt or the format is
not supported.
z
Check if there is enough battery power.
z
No music display or no sound
z
Check if the volume is not reduced to the 0 level.
z
Check that the earphones are connected well
and keep the earphones clean.
z
Corrupted music files may result in unplayability,
please confirm the integrity of the files. Re-
format the disk.
z
Connection to your PC is
disabled
z
Insert the USB cable well after the power is
turned on, or plug in the player again via USB
cable.
z
Correctly reinstall the driver again.
z
Abnormal Play Time
Displayed while Playing
Check if that the file is in VBR (Variable Bit Rate)
format
z
Actual memory capacity is
different from what is listed
on package
Small discrepancies are due to different file formats
and algorithms used by various operating systems.
z
The product is hot
Heat may be generated during recharging. This is
has no effect on product life or function.
