TROUBLESHOOTING GUIDE
PROBLEM
Indicator on the dispenser
is not lighting up
Hot or Cold water not
dispensing out from
dispenser.
Hot water not hot
Water is leaking from the
dispenser.
MEASURES TO TAKE
Try Off / On power
Turn on the main water
supply valve.
Call up our Customer
Service hotline.
Try resetting the heating
sensor
Or
Call up our Customer
Service hotline.
Turn off the water supply
valve from the tap water
pipe and unplug the power
cord. Call up our Customer
Service hotline.
CHECK
Check if the main switch
and Hot switch is switch on?
Did you turn on the main
water supply valve?
Did you change your filters
regularly?
Check if the Hot switch is
switch on?
Check if you have given
ample time for the Hot tank
to heat up
Hot water requires 5minutes
while Cold water is cold by
default
Check if the leakage could
be from the connectors
It could be due to
condensation. Try wiping
off the water from the
dispenser using a dry
cloth and see if there is still
leakage
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use even if it is not broken down.
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