Dear Customer,
Thanks for choosing AOpen products. To provide the best and fastest service to
our customer is our first priority. However, we receive numerous emails and
phone-calls worldwide everyday, it is very hard for us to serve everyone on time.
We recommend you follow the procedures below and seek help before contact
us. With your help, we can then continue to provide the best quality service to
more customers.
Thanks very much for your understanding!
AOpen Technical Supporting Team
Online Manual:
Please check the manual carefully and make sure the
jumper settings and installation procedure are correct.
http://www.aopen.com/tech/download/manual/default.htm
1
1
Test Report:
We recommend to choose board/card/device from the
compatibility test reports for assembling your PC.
http://www.aopen.com/tech/report/default.htm
2
FAQ:
The latest FAQ (Frequently Asked Questions) may contain a
solution to your problem.
http://www.aopen.com/tech/faq/default.htm
5
5
Download Software:
Check out this table to get the latest updated
BIOS/utility and drivers.
http://www.aopen.com/tech/download/default.htm
3
3
News Group:
Your problem probably had been answered by our support
engineer or professional users on the news group.
http://www.aopen.com/tech/newsgrp/default.htm/default.htm
4
4
Contact Distributors/Resellers:
We sell our products through resellers
and integrators. They should know your system configuration very well and
should be able to solve your problem more efficiently than us. After all, their
attitude of service is an important reference for you if next time you want to
buy something else from them.
6
6
Contact Us
: Please prepare detail system configuration and error symptom
before contacting us. The
part number
,
serial number
and
BIOS version
are also very helpful.
7
7
Web Site:
E-mail:
Send us email by going through the contact form below.
English
http://www.aopen.com/tech/contact/techusa.htm
Japanese
http://www.aopen.co.jp/tech/contact/techjp.htm
Chinese
http://www.aopen.com.tw/tech/contact/techtw.htm
German
http://www.aopencom.de/tech/contact/techde.htm
French
http://france.aopen.com/tech/contact/techfr.htm
Simplified Chinese
http://www.aopen.com.cn/tech/contact/techcn.htm
Pacific Rim
AOpen Inc.
Tel: 886-2-3789-5888
Fax: 886-2-3789-5899
America
AOpen America Inc.
Tel: 1-408-922-2100
Fax: 1-408-922-2935
Europe
AOpen Computer b.v.
Tel: 31-73-645-9516
Fax: 31-73-645-9604
Germany
AOpen Computer GmbH.
Tel: 49-2102-157700
Fax: 49-2102-157799
China
艾尔鹏国际上海
(
股
)
有限公司
Tel: 86-21-6225-8622
Fax: 86-21-6225-7926
Japan
AOpen Japan Inc.
Tel: 81-048-290-1800
Fax: 81-048-290-1820
