Specification English
-- E-15 --
5.
Technical Support
For additional information or help during installation or normal operation of this drive not
available in this manual or from our Web site, please contact our dealer where you have
purchased this product for support, or you may contact us directly:
AOpen Inc.
http://www.aopen.com.tw
AOpen America Inc.
http://www.aopen.com
AOpen Computer B.V.
http://www.aopen.nl
Please provide product information, including the model name and serial number,
computer system information, and/or a detail description of your problem or question by
E-Mail. The AOpen technical support staff will respond as quickly as possible.
5.1.
Firmware Upgrade
The AOpen CD-R/RW drive uses Flash type firmware, a small piece of software that can
be overwritten and updated. To ensure more reliable operations and enhanced
performance of the drive, updates to the firmware will be made available. You can
download and upgrade the latest version via our Web site regularly at
http://www.aopen.com
Confirming the firmware version
The Windows 9x users can confirm the firmware version on AOpen CD-R/RW drive
property with Device Manager.
For Windows NT users, you can verify the version by opening the “Control Panel”,
double-clicking on “SCSI Adapter” and clicking the “Device” tab. Right click on the
“AOpen CD-R/RW drive” and select “Properties”.
For Windows 2000 users, the firmware version will not be displayed. Use your writing
software to check it.
