AWR-501L
(AWR Mobile Router)
AnyTime AnyPlace AnyWireless Data Solutions
™
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5. Troubleshooting
This section provides an overview of common issues, and possible solutions for the installation and
operation of the AnyDATA AWR-501L.
1. Why am I not able to obtain a wireless connection.
• An Ethernet connection is required to troubleshoot the AWR-501L.
If you have enabled Encryption on the AWR-501L, you must also enable encryption on all wireless
clients in order to establish a wireless connection.
• Ensure that the ESSID on the AWR-501L and the Wireless Client are exactly the same.
If they are not, your wireless connection will not be established.
• Move the AWR-501L and the wireless client into the same room, and then test the wireless connection.
• Disable all security settings such as WEP, and MAC Address Control.
• Turn off the AWR-501L and the client. Turn the AWR-501L back on again, and then turn on the client.
• Ensure that the LED indicators are indicating normal activity. If not, ensure that the AC power and
Ethernet cables are firmly connected.
• Ensure that the IP Address, subnet mask, gateway and DNS settings are correctly entered for the
network.
• Keep your product at least 3-6 feet away from electrical devices that generate RF noise.
Examples include: microwaves, monitors, electric motors, and so forth.
2. What should I do if my wireless client cannot access the Internet?
• Establish WiFi Connection. If you selected either WEP or WPA-PSK encryption, ensure encryption
settings match your WiFi settings. WiFi and encryption settings must match to ensure AWR-501L
Configuration Menu, and Internet access. Please refer to your WiFi adapter documentation for
additional information. Ensure that the wireless client is associated and joined with the correct Access
Point. To check this connection, follow the steps below:
1. Right-click on the Local Area Connection icon in the taskbar.
2. Select View Available Wireless Networks. The Connect to Wireless Network screen appears.
Ensure you have selected the correct available network.
Ensure the IP Address assigned to the wireless adapter is within the same IP Address range as the
Access Point and gateway. The AWR-501L has an IP Address of 192.168.2.1. Wireless adapters must
have an IP Address in the same range (e.g., 192.168.0.x). Although the subnet mask must be the same
for all the computers on the network, no two devices may have the same IP Address. Therefore, each
device must have a unique IP Address.
• To check the IP Address assigned to the wireless adapter, follow the steps below:
