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FREQUENTLY ASKED QUESTIONS (FAQ)
Before you contact your provider regarding any troubles with you set-top box, check these
Frequently Asked Questions. You might find you answer right here.
TROUBLE HELP AND ADVICE
- internet cable is disconnected
- you might have set Menu/Settings/Other Settings/Standby display/Black
Display where set-top box`s display is unlit on purpose
- double check Menu/Settings/TV Outputs – if all selected options are in
compliance with connection of set-top box to your TV (depending on type
of your TV)
- check the connection of *SCART cable (if you are connected via SCART
cable)
- volume is down or MUTE button on remote control of set-top box or TV is
pressed
- incorrect setting of TV Outputs on set-top box. Use front panel of set-top
box to correct it. Press M button on front panel and use up/down arrow to
select the correct type of connection of set-top box to your TV. Confirm it by
pressing the OK button on *front panel – set-top box will restart.
- incorrect setting of TV Outputs on your TV (depending on type of your TV).
- channel list is downloaded automatically once per 24 hours or by
unplugging of set-top box from mains lead and plugging it in straight after
- double check if set-top box is connected to internet network
- it could be causing by connection of a router between set-top box and
internet cable – it is necessary to connect internet cable into set-top box
directly
- no remote control batteries in or remote control batteries exhausted
- front panel obstructed
– try to switch to another channel or restart set-top box by
unplugging/plugging in from/to mains lead
- check if internet cable was not for some reason interrupted or damaged
- restart set-top box
- check Menu/Settings/TV Outputs/Type of connection. Select SCART
CVBS or SCART S-video (depending on type of your TV)
- check if Menu/Settings/TV Outputs are correctly set (depending on type of
your TV)
– it could be causing by connection of a router between set-top box and
internet cable – it is necessary to connect internet cable into set-top box
directly
- check if diode on WAN port is lit (if it is not, disconnect/connect internet
cable)
*Set-top box`s display is OFF
Picture on the screen is OK
but there is no sound
No picture
Channel list is empty
No response to remote control
Picture freezes
Square blocks picture
*Black&White picture at SCART
connection
Quality of Picture is not
satisfactory
Everything seems to be set
correctly, but there are no
channels in Channel list
*only on selected models