11
TROUBLESHOOTING
Problem
Possible cause
Solution
The appliance
does not work
The appliance is not
plugged in.
Plug in the appliance into
mains power.
The appliance is
locked.
Unlock the appliance by
pressing “Unlock” key.
The appliance
doesn’t dispense
water.
The water tank is not
properly loaded.
Lock the water tank in
place. Refer to instructions
under the heading
“BEFORE FIRST USE”.
The appliance is
locked.
Unlock the appliance by
pressing “Unlock” key.
Rate of the
dispenser is slow.
Impurities blocked the
water inlet.
Clean the water inlet with a
soft brush.
The temperature
of hot water is
low.
This is normal for the
1
st
use.
Dispense 2 cups of
water
and discard. The water
dispensed will be at the set
temperature.
Alarm symbol
shown.
There’s not enough
water in the tank
Add water to the water tank
no higher than MAX level
mark.
The water temperature
in the tank is too high
or too low.
Use cold water at room
temperature in the water
tank.
Abnormal smell of
water
Stale/additive water
used.
Clean the water tank and
water path with citric acid
water following
instructions under
“CLEANING AND
MAINTANENCE” then
refill with fresh water at
room temperature.
