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Other Causes
Possible cause:
Lock is closed.
›
Make sure that the lock is in the unlocked position.
Possible cause:
Objects are blocking the drawer.
›
Make sure that there are no objects behind the cash drawer.
Possible cause:
The guide rails or ball bearings are dirty.
›
See maintenance (section 3)
4.2. Power failure
During a power failure or accidental unplugging, you must open
the cash drawer using the cylinder lock
› See section 2.3: Emergency open
› Make sure that the required power is available or that the mains
plug is connected.
4.3. The drawer does not open anymore
Proceed as follows:
› Make sure that all power cords are connected.
› If necessary, check whether the printer is connected and ready for operation.
› Check all cable connections.
›› See section 2.1
› Make sure the correct trigger character has been selected.
› Turn off the computer and then restart it again.
› If the problem is not solved:
› Unplug the cables to external devices and unplug the mains cord.
› Remove the cash drawer unit (see section 1.4.2).