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Installation
FAQ and Solutions
1. It’s not working. What should I do?
You can try the following solutions.
a. Unplug and re-plug the USB device again.
b. Restart the computer and have your computer search for the device again.
c. Check whether the connection to the motherboard is tight and secure.
d. Try installing the product on another computer to see if it works.
2. How do I know this product is compatible with my computer?
a. Make sure the front panel size of the CD/DVD ROM port is the same with that of the
product (120 x 100 x 25mm / 4.7 x 3.9 x 1.0in).
b. Make sure there is a USB 3.0 20-pin port on the motherboard.
c. Make sure your computer’s operating system meets the product requirements
(Windows 8.1 / 8 / 7 / Vista / XP).
Warranty
Our company provides customers with a warranty of
18 MONTHS
from the date of
purchase.
Contact Us
For any inquiries or comments concerning our products, please send an email to
, and we will respond to you as soon as possible. If there is any
quality-related issue with the product, you may request a REPLACEMENT OR REFUND
by submitting a request form at
www.ianker.com/support
.
Statement
■
We’re only able to provide after-sales service for purchases made directly
from Anker. If you purchased through a different retailer, please contact them for any
exchange or refund requests.
■
Please note that unauthorized reselling of Anker products is prohibited.
Open the back cover of the the computer tower case, connect the 20-pin USB 3.0 male
end to the female end on the motherboard and secure the panel with the provided
screws.
