4
5
Warranty
Our company provides customers with a warranty of
18 MONTHS
from
the date of purchase.
Contact Us
For any inquiries or comments concerning our products, please send an
email to
, and we will respond to you as soon as
possible. If there is any quality-related issue with the product, you may
request a REPLACEMENT OR REFUND by submitting a request form at
www.ianker.com/support
.
Statement
■
We’re only able to provide after-sales service for purchases made
directly from Anker. If you purchased through a different retailer,
please contact them for any exchange or refund requests.
■
Please note that unauthorized reselling of Anker products is
prohibited.
FAQ & Solutions
1. Which charging port should I use to charge my device?
Thanks to PowerIQ™ Technology, each port can charge any device — no
need to decide between them.
2. What if the Anker Dual-Port Wall Charger is not charging my
device(s)?
A. Check to ensure that your device is USB-powered with an input
current between 0 and 2.4 amps and a voltage input of 5.
B. Check to ensure that the power cord isn’t broken and is securely
connected to an active wall outlet.
3. How do I check my device’s input current and voltage?
Please refer to your device’s user manual, original OEM charging adapter,
or contact the manufacturer to determine this information.
4. My device charges at 1 amp, will this charger’s 4 amp output harm
it?
No, the charger will only supply the maximum charge current allowed by
your device up to 2.4 amps.
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