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If you run into problems with the product, refer to the possible causes below to perform simple troubleshooting. If the problem cannot be solved,
send the product to an authorized service center for examination and repair.
Troubleshooting
Problem
Possible cause
Remedy
Unit does not start
Battery troubleshooting
Reduced performance
No suction
Unit is not plugged into mains
properly.
The fibrous material inside the filter is
wet, stained, or damaged.
Mains not supplying power.
The fibrous material inside the filter is
wet, stained, or damaged.
Wrong voltage and current levels.
Check that the mains is live by trying another device.
Replace the filter.
Replace the filter.
Check if any tubing is blocked. If so, replace tubing.
Clean or replace suction tubing.
Check that the mains provides the voltage and current
levels required by this device.
Unit over heated.
Tubing is blocked.
Suction tubing is blocked.
Make sure that all tubing is securely connected and that there
are no leaks.
Check filter connection. Make sure fiter is tightly
connected to inlet.
Replace collection container.
Empty the collection container.
Tubing is leaking air.
Collection container is damaged.
Collection container overflowed.
Connection between filter and inlet is
loose.
Please contact qualified service personnel for repair.
Check plug connection. Make sure plug is properly
inserted into mains.
The fibrous material inside the filter is
wet, stained, or damaged.
Replace the filter.
Problem
Possible cause
Indicator light
Remedy
Unit does not start
Reduced performance
Battery is empty.
All lights OFF
Red light ON
All lights OFF
Charge the battery.
Charge the battery.
Battery is almost empty.
Unit will not charge
Battery is broken.
Replace the battery.
All lights OFF
Battery is not properly connected.
Make sure the battery is inserted into the
battery slot, and is tightly connected to the
connector.
All lights OFF
Unit is not plugged into mains
properly.
Check plug connection. Make sure
plug is properly inserted into mains.
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Cliq_DV350_Manual (NUS_NCE_20201126)
3510387D
