9
UK and EU Guarantee
Your new Andrew James product comes with a 24 month guarantee and a 2
year fixed warranty, effective from receipt confirmation. Your receipt or
order number is required as proof of purchase date so it is imperative that
you keep it safe. This guarantee only applies if the item has been used solely
for the use intended, and all instructions have been followed accordingly.
Please note this product is only for domestic use only and is not for
commercial use. Abuse of your product will invalidate the guarantee.
Returned goods can only be accepted if repackaged properly within the
original colour product box, and presented with the original receipt of sale/
order number. This does not affect your statutory rights.
Returned products must be cleaned and returned to us in as close to delivery
condition as possible.
If your product develops a problem within the first 12 months of the fixed
warranty, we will pay all shipping costs to have it returned to us. After 12
months the customer will be liable for the cost of returning the product to
us. We will then pay to have the repaired/replaced item shipped back to the
customer.
If you wish to return your item for a full refund, you have the right to do so
within the first 7 days. For our returns policy please go to
www.andrewjamesworldwide.com
Customers are responsible for any taxes applied to our products when they
are shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it
within 30 days of receipt.
The guarantee does not cover any defect arising from improper use,
damage, build-up of lime scale or repair attempts made by third-parties.
Also, the guarantee does not cover normal wear and tear of individual parts.
