9
UK and EU Guarantee
Your new Andrew James product
comes with a 24 month guarantee
and a 2 year fixed warranty, effective
from receipt confirmation. Your
receipt or order number is required
as proof of purchase date so it is
imperative that you keep it safe. This
guarantee only applies if the item has
been used solely for the use
intended, and all instructions have
been followed accordingly. Please
note this product is only for domestic
use only and is not for commercial
use.
Abuse of your product will invalidate
the guarantee. Returned goods can
only be accepted if repackaged
properly within the original colour
product box, and presented with the
original receipt of sale/order number.
This does not affect your statutory
rights.
Returned products must be cleaned
and returned to us in as close to
delivery condition as possible.
If your product develops a problem
within the first 12 months of the
fixed warranty, we will pay all
shipping costs to have it returned to
us. After 12 months the customer will
be liable for the cost of returning the
product to us. We will then pay to
have the repaired/replaced item
shipped back to the customer.
If you wish to return your item for a
full refund, you have the right to do
so within the first 7 days. For our
returns policy please go to :
www.andrewjamesworldwide.com
Customers are responsible for any
taxes applied to our products when
they are shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to
us, we will aim to repair or replace it
within 30 days of receipt.
The guarantee does not cover any
defect arising from improper use,
damage, build
-
up of lime scale or
repair attempts made by third
-
parties. Also, the guarantee does not
cover normal wear and tear of
individual parts.
Electrical Information
Always ensure the voltage on the
rating label corresponds to the power
supply where the product is being
used.
WARNING!
This product must be
connected to an earthed electrical
power supply. The green/yellow
conductor in the supply cord must be
connected to the Earth terminal in the
plug. The power supply must have an
Earth connection.
