10
UK and EU Guarantee
Your new Andrew James product comes
with a 24 month guarantee and a 2 year
fixed warranty, effective from receipt
confirmation. Your receipt or order
number is required as proof of purchase
date so it is imperative that you keep it
safe. This guarantee only applies if the
item has been used solely for the use
intended, and all instructions have been
followed accordingly. Please note this
product is only for domestic use only and
is not for commercial use.
Abuse of your product will invalidate the
guarantee. Returned goods can only be
accepted if repackaged properly within the
original colour product box, and presented
with the original receipt of sale/order
number. This does not affect your
statutory rights.
Returned products must be cleaned and
returned to us in as close to delivery
condition as possible.
If your product develops a problem within
the first 12 months of the fixed warranty,
we will pay all shipping costs to have it
returned to us. After 12 months the
customer will be liable for the cost of
returning the product to us. We will then
pay to have the repaired/replaced item
shipped back to the customer.
If you wish to return your item for a full
refund, you have the right to do so within
the first 7 days, however we will deduct
the cost of shipping from the value of the
refund.
Customers are responsible for any taxes
applied to our products when they are
shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us,
we will aim to repair or replace it within
30 days of receipt.
The guarantee does not cover any defect
arising from improper use, damage, build
-up of lime scale or repair attempts made
by third-parties. Also, the guarantee does
not cover normal wear and tear of
individual parts.
Electrical Information
Always ensure the voltage on the rating
label corresponds to the power supply
where the product is being used.
WARNING! This product must be
connected to an earthed electrical power
supply. The green/yellow conductor in
the supply cord must be connected to the
Earth terminal in the plug. The power
supply must have an Earth connection.
Precautions should be followed for safe
cable management and connection to the
power supply
If a new mains plug needs to be fitted
follow the fitting instructions supplied
with good quality BS1363A plugs. If in