8
STEP 4 - TEST THE MOUSE
If available, connect a properly working mouse to the computer, and try using the mouse.
STEP 5 - CHECK THE MOUSE SETTINGS
Click the ‘Start’ button, click ‘Control Panel’, and then click ‘Printers and Other Hardware’.
Click ‘Mouse’.
Try adjusting the settings.
STEP 6 - RUN THE HARDWARE TROUBLESHOOTER
Click the ‘Start’ button and click ‘Help and Support’.
Type ‘hardware troubleshooter’ in the Search field and click the arrow to start the search.
Click ‘Hardware Troubleshooter’ in the Search Results list.
In the Hardware Troubleshooter list, click ‘I need to resolve a hardware conflict on my computer’, and click
‘Next’.
Follow the on-screen instructions
STEP 7 - CONTACT TECHNICAL SUPPORT
If none of the previous steps have resolved your problem, please call the
Amplicon technical support line on
0844 324 0617.
5.8 Lockups and software problems
THE COMPUTER DOES NOT START UP
STEP 1 - ENSURE THE POWER CABLE IS FIRMLY CONNECTED TO THE PC AND TO THE
ELECTRICAL OUTLET
STEP 2 - ENSURE THE MONITOR POWER CABLE IS FIRMLY CONNECTED TO THE MONITOR AND
THE ELECTRICAL OUTLET
STEP 3 - CHECK THE ELECTRICAL OUTLET
Use another appliance such as a lamp or fan to check that your electrical outlet is working.
A PROGRAM STOPS RESPONDING
STEP 1 - END THE PROGRAM
Press <Ctrl><Shift><Esc> simultaneously.
Click ‘Applications’.
Click ‘the program that is no longer responding’.
Click ‘End Task’.
THE COMPUTER STOPS RESPONDING
STEP 1 - TURN THE COMPUTER OFF
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Amplicon.co.uk
IT and Instrumentation for industry
Sales:
+44 (0) 1273 570 220
Website:
www.amplicon.com
Email:
