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R10000G

 

USER’S GUIDE

 

 

 

 

54 

TROUBLESHOOTING AND SUPPORT INFORMATION 

We are here to help.  If you have any issues with your High Power Router please contact us. 

To contact Amped Wireless’ Technical Support use one of the following methods: 

Phone: 888-573-8820 

Email: 

[email protected]

 

Web: 

www.ampedwireless.com/support

 

Содержание R10000G

Страница 1: ...R10000G High Power Wireless N 600mW Gigabit Router User s Guide...

Страница 2: ...26 Advanced Settings 28 SMART FEATURES 30 Wireless Coverage Controls 31 Access Schedule 32 Block Websites 33 User Access MAC Address Filtering 34 User Access IP Address Filtering 35 FIREWALL SETTINGS...

Страница 3: ...lity products through innovation and advanced technology We pride ourselves on delivering products that outperform the competition and go beyond your expectations If you have any questions please feel...

Страница 4: ...ou have all the contents within your package High Power Wireless N 600mW Gigabit Router Two Detachable 5dBi High Gain Antennas 2 x RJ 45 Ethernet Cable Power Supply Setup Guide CD User s Manual Instal...

Страница 5: ...reless network Gigabit Wired Ports 1 4 Indicates when a networking device is connected to a wired port on the back of the High Power Router The LED blinks rapidly when wired data traffic is transmitte...

Страница 6: ...e range Reset Push down once to reboot the High Power Router Hold down for 5 10 seconds to reset the router back to factory settings WPS Hold down for 3 seconds to enable WPS push button configuration...

Страница 7: ...our broadband modem and its power outlet If you do not have an existing router please continue to the next step Power Off your Modem Power off the Modem by disconnecting the Modem s power adapter from...

Страница 8: ...to your Modem Do NOT connect the power adapter to the High Power Router at this time a Use the included Ethernet cable and connect one end of the cable to your Modem b Connect the other end of the ca...

Страница 9: ...R10000G USER S GUIDE 8 Power on your Modem Plug in your Modem s power adapter and backup battery if available...

Страница 10: ...it to your Computer a Attach the antennas of the High Power Router to the antenna ports labeled 1 and 2 b Connect the included grey network cable to an available port on your computer c Attach the pow...

Страница 11: ...e Setup Wizard a Open your web browser b Type in http setup ampedwireless com into the web address bar c If the web menu fails to open type in the following IP address into your web address bar http 1...

Страница 12: ...to the Smart Setup Wizard When the web menu appears click Start to proceed with the Smart Setup Wizard The Smart Setup Wizard will guide you through the following settings 1 Internet Connection 2 Sys...

Страница 13: ...ally configure your Internet connection settings If there is a problem with the connection the wizard will provide you with information regarding the problem More advanced users may choose to configur...

Страница 14: ...tic Configuration the wizard will notify you of the issue If you continue to have problems contact our support department at 888 573 8820 If the Automatic configuration was successful you will be dire...

Страница 15: ...S GUIDE 14 Set the System Clock The System Clock is used for system logs and setting schedules for Internet access Click Sync to synchronize the System Clock with the time on your computer Click Next...

Страница 16: ...y your wireless network The default Security Key WPA WPA2 for your wireless network is wireless To change it enter a new key in the Security Key field The key must be 8 characters minimum Click Next t...

Страница 17: ...e details of your setup Open a new web browser window and check that you have access to the Internet At this time you may disconnect from the High Power Router and start a wireless connection If you h...

Страница 18: ...work Broadcast SSID Selecting Disable Broadcast SSID will hide the visibility of the router s SSID Users must manually enter the SSID to connect Data Rate Sets the maximum wireless data rate that your...

Страница 19: ...R10000G USER S GUIDE 18 WMM Prioritizes multimedia data over the wireless network Associated Clients Shows the active users connected wirelessly to your network...

Страница 20: ...s own security band and data rate settings You may restrict users to specific SSIDs or provide access only to some users with lower bandwidth by changing the band i e only allow 802 11b access to spec...

Страница 21: ...ettings for your additional SSIDs as well Encryption Types WEP is rated as a low level encryption and is compatible with all wireless devices and operating systems Using WEP may slow down your wireles...

Страница 22: ...fault and recommended setting is at 2346 meaning the High Power Router will never fragment any frames that it sends to wireless users RTS Threshold Adjusts the size of RTS data packets Lower values re...

Страница 23: ...ype Defines the length of the Cyclic Redundancy Check for communication between the router and roaming wireless users IAPP Inter Access Point Protocol STBC Space Time Block Coding improves reception b...

Страница 24: ...ish to use The High Power Router supports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the High Power Router Option...

Страница 25: ...dress The DHCP server automatically assigns the IP addresses to each device connected to your network Disabling DHCP will require that each device on your network be assigned a manual or static IP add...

Страница 26: ...k protocol that ensures a loop free topology for networks that have Ethernet bridges The STP prevents bridge loops and allows a network design to include redundant links to provide automatic backup pa...

Страница 27: ...with an IP address automatically If you know the IP address and DNS settings that your Internet provider uses select this option Automatic Dynamic DHCP This is the configuration type most often used b...

Страница 28: ...ur Internet connection issues PPPoE connections normally require login information If you do not know the settings for your PPPoE connection please contact your Internet provider PPTP and L2TP connect...

Страница 29: ...a such as an Ethernet connection or wireless connection With UPnP enabled network devices may change security settings within the High Power Router s firewall to allow access over the Internet By defa...

Страница 30: ...llows access to the Web Menu over the Internet Enable IPsec pass through on VPN connection Allows the IP security protocol suite to pass through on a VPN connection Enable IPv6 pass through on VPN con...

Страница 31: ...that help to provide convenience and protection for your wired and wireless network The Smart Features allow you to control access of your wireless network through on off schedules specific user auth...

Страница 32: ...ge distance of your wireless network For a smaller coverage area you can select a lower output power For the maximum wireless coverage select the 100 selection Note that if you select a lower output p...

Страница 33: ...during specific times of the day for parental control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day...

Страница 34: ...ust first enable URL filtering After it has been enabled you can begin adding as many websites as you wish into the URL Address field Note If you wish to block www google com simply type in google and...

Страница 35: ...e is allowed into your network or not allowed A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device Fo...

Страница 36: ...outer uses the local IP address to filter the specific data from the specified network protocol For example if you chose to block TCP data packets from a specific computer you would need to figure out...

Страница 37: ...DE 36 FIREWALL SETTINGS The High Power Router s Firewall is designed to prevent unauthorized users from accessing your network This section will go over the different features of the Firewall and how...

Страница 38: ...ing on TCP port 21 only FTP communications would be allowed No other types of communication would be allowed on this port Hackers may sometimes scan for all open ports on your network as a method of h...

Страница 39: ...or setting up servers cameras and other devices that require remote access Enable Port Forwarding Enables designated ports to begin forwarding IP Address The IP address of the device behind the Firewa...

Страница 40: ...he DMZ does not have any protection from the High Power Router s firewall The device s only security would be those built into the operating system As a general safety rule devices placed on the DMZ s...

Страница 41: ...ws network traffic to flow more efficiently for computers or network devices that are within sections of mutual interest In addition changes to the VLAN can be made virtually via a user interface rath...

Страница 42: ...ponse before closing the connection When multiple requests like this occur servers may often get overloaded with too many requests and stop functioning all together This is a typical DoS attack althou...

Страница 43: ...for a specific device it does not provide you with more bandwidth than you currently have For example if your Internet Provider rates your internet connection speed at 5Mbps QoS will not improve that...

Страница 44: ...S The Management Features on the High Power Router allow you to view the status of the system your Internet connection wireless network and local area network The Network Statistics page provides deta...

Страница 45: ...stem clock If this time is off go to the System Clock section and configure your system time The Internet Connection Status displays the information from your Internet Provider If for some reason your...

Страница 46: ...ach connection type on the High Power Router Internet Wireless and Wired The Internet Connection statistics show the data activity for all upload and download data over your Internet connection The Wi...

Страница 47: ...nd configured correctly on the High Power Router the DDNS service will constantly track the IP address of your Internet connection Each time your Internet Provider changes your IP address the High Pow...

Страница 48: ...nagement System Clock Maintain the internal clock for the High Power Router by syncing with your computer s time Your system clock settings need to be accurate in order for logs and wireless access sc...

Страница 49: ...of your High Power Router The System Log is also used by Amped Wireless technicians to help troubleshoot your router when needed It is recommended that you enable all logs in the event that troublesh...

Страница 50: ...e link on the left You will need to have an unzipping program to open the file Inside the file will be a text document with details on the current firmware release and instructions on how to upgrade t...

Страница 51: ...able platform To save current settings a Click Save b Select a file name and location To load previously saved settings a Click Browse b Locate the previously saved settings file c Click Upload to res...

Страница 52: ...gement Password Settings The default settings for the High Power Router are Login admin Password admin If you wish to enable a password to protect unauthorized access to the web menu and Smart Setup W...

Страница 53: ...s Output Power Up to 29dBm Wireless Security WEP WPA WPA2 WPA Mixed WPS Processor Clock Speed 620Mhz Wireless Coverage Control 15 100 Output Power Antennas 2 x Detachable High Gain 5dBi Antennas 2 x R...

Страница 54: ...igh Power Router back to default settings hold down the Reset button on the back panel for 10 seconds The High Power Router will reset back to factory settings as listed below IP Address 192 168 3 1 W...

Страница 55: ...TION We are here to help If you have any issues with your High Power Router please contact us To contact Amped Wireless Technical Support use one of the following methods Phone 888 573 8820 Email tech...

Страница 56: ...h a wireless connection Ensure that the power on the High Power Router is on b Check that your computer IS NOT connected to any wireless networks If it is disable your Wi Fi connection and disconnect...

Страница 57: ...wer Router to default settings and try again To reset the High Power Router to default On the back panel of the router find the Reset button Use a pen tip to hold down the reset button for 5 to 10 sec...

Страница 58: ...Settings Management System Status c Static IP Your Internet connection may require a static IP setting Check with your ISP to obtain the IP settings d DSL Connections Your Internet connection may requ...

Страница 59: ...web browser and try to access the Internet b Check that your Internet connection is working Power off the High Power Router and disconnect your computer from the router Turn off the power to your mod...

Страница 60: ...r firewall software is conflicting with your Internet connection You may also try temporarily disabling all firewalls or anti virus software to see if that is what is causing the problem c If you have...

Страница 61: ...contact your provider to troubleshoot the issue c Check the Internet connection speed on another computer that is connected to the High Power Router If the other computer does not have Internet speed...

Страница 62: ...on a Windows computer Click Start Run and type CMD When the command prompt appears type ipconfig release and press enter Type ipconfig renew and press enter Check that your computer s network adapter...

Страница 63: ...b Change the wireless channel on the High Power Router to 11 or 1 and try again There may be interference in your installation environment I am not getting a strong wireless connection from all distan...

Страница 64: ...type WPA or WPA2 WEP security may slow down your wireless speeds c Check that the High Power Router s wireless data rate is set to auto or 11N data rate speeds d Wireless speeds degrade as you get fur...

Страница 65: ...Wireless Networks Click Add and select Manually create a network profile Type in the SSID and select the type of security and enter your security key Select Start this connection Automatically and cl...

Страница 66: ...assword and I see an error a Make sure your computer has the latest Windows Service Pack Windows Service Pack 1 does not support WPA security Upgrade to the latest Service Pack to support the latest w...

Страница 67: ...ess Amped Wireless does not issue any refunds for purchased product In the event that Amped Wireless is unable to repair or replace a product i e discontinued product Amped Wireless will offer a credi...

Страница 68: ...has been subjected to misuse or negligence Amped Wireless does not guarantee the continued availability of a third party s service for which this product s use or operation may require The Amped Wirel...

Страница 69: ...related to shipping repaired or replaced product back to the purchaser will be at the sole discretion of Amped Wireless and determined based on the details of each RMA case Customers outside of the Un...

Страница 70: ...These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not in...

Страница 71: ...manufacturer may void the user s authority to operate the equipment This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter Avoid use of...

Страница 72: ...ence 2 This device must accept any interference received including interference that may cause undesired operation Radiation Exposure Statement This equipment complies with IC radiation exposure limit...

Страница 73: ...2 Cet appareil doit accepter toute interf rence re ue y compris les interf rences pouvant provoquer un dysfonctionnement D claration d exposition la radiation Cet quipement respecte les limites d exp...

Страница 74: ...Amped Wireless Newo Corporation All rights reserved Amped Wireless Newo Corporation and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation 888 573 8820 techsupport amp...

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